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Solutions Architect - Cloud Identity (CIAM)

Professional Services
019301 Requisition #



Solutions Architects are part of the Akamai Professional Services team and work directly with clients to deliver Akamai's solutions. You will be involved with projects from design through implementation, testing and customer sign-off. You will work independently or within a small technical team in delivering the appropriate solution to Akamai's enterprise customers. You will plan, implement, test, and deploy Akamai Customer Identity Access Management Solutions.  You will also participate in internal projects that help scale the group, implement best practices, and improve our methodology and quality of implementations. As a Solutions Architect, you will be responsible for:


* Take on an exciting opportunity within the newly formed Customer Identity Access Management Solution Services team within GSS

* Work as a member of a driven cross functional project team contributing to the technology-based solutions and consult on concept feasibility.

* Strategically work with our customers and partners to sell and integrate the Identity Cloud into the digital space of customers (websites, mobile apps, and more). Provide customers with strategic advice, installation, deployment, configuration, testing, and training services.

* Own the technical components of a customer integration project including but not limited configuration, debugging, documentation, testing, and go live support.

* In a customer development environment, monitor load and performance testing using Kibana and logs.

* Partner with Business Support, Sales, Engineering, Product Development and Technical Support to resolve issues that arise during customer trials, integrations, or post implementation support.

* Accurately scope implementation timelines for implementations.

* Identify technical risks and provide mitigation strategies.

* Review designs and configurations with other Professional Service team members to ensure quality and accuracy to requirements.


About the Team

Akamai’s Global Services & Support organization is responsible for driving customer loyalty; innovating to meet customers’ evolving online business needs; and for fostering a culture of accountability and exceptional service to optimize customer engagement.  The Global Services & Support organization includes the core functions of Professional Services, Services Delivery, Technical Support, Customer Experience, Account Management, and Service Enablement.  This world-class organization provides customers with the deep technical understanding and industry expertise to create new business opportunities, maximize return on investment, and reduce risk.


Required Education and Experience


Applicants must meet one of the following educations and experience requirements:
1) Bachelor’s degree or its equivalent or
 2) Master’s degree or PhD or
 3) Relevant Professional Experience


Required Skills

* 5+ years of experience delivering enterprise-wide technical projects. 

3+ years of hands-on experience programming with web and digital technologies.

* Experience working with RESTful APIs.

* Experience with Python, PHP, HTML, Javascript, and CSS.

* Ability to solve complex integration and product questions/issues.

* Excellent communication and presentation skills with the ability to present to a variety of external audiences, including senior executives.

* Strong leadership skills with the ability to prioritize and execute in a methodical and disciplined manner, as well as to influence senior stakeholders and team members.

* Project management experience a plus. Prepare integration schedules and detailed task lists to meet clients’ specific needs.

* Track integration success and ensure deadlines are met.

* Provide input to a scalable technical integration and account management process.

* 20-30% travel is expected.

* Must be fluent in Japanese and English.



Desired Skills

Experience troubleshooting web applications using standard development tools.

* Experience working directly with customers.

* Excellent oral and written communication skills.

* Ability to work in a fast-paced environment, multi-task, and perform under pressure.

* High level of energy, efficiency, and flexibility.

* Analytical approach to problem solving.

* Strong communication and presentation skills.

* Experience with data processing, Real Time Reporting and Analytics a plus.

        * Working knowledge of the full software development lifecycle

* Advanced knowledge of the internet and internet related technologies

* Excellent business writing, presentation and communication skills

About Akamai Technologies

Akamai secures and delivers digital experiences for the world's largest companies. Akamai's intelligent edge platform surrounds everything, from the enterprise to the cloud, so customers and their businesses can be fast, smart, and secure. Top brands globally rely on Akamai to help them realize competitive advantage through agile solutions that extend the power of their multi-cloud architectures. Akamai keeps decisions, apps and experiences closer to users than anyone - and attacks and threats far away. Akamai's portfolio of edge security, web and mobile performance, enterprise access and video delivery solutions is supported by unmatched customer service, analytics and 24/7/365 monitoring. To learn how Akamai is shaping the future of digital transformation, visit and follow @AkamaiCareers on Twitter, Facebook, LinkedIn and Instagram.

Akamai is a growing, and evolving, company with offices and operations around the world. As such, we strive to foster inclusive and representative workplaces where all employees are wholly welcome, and enabled to share and benefit from each other’s diverse contributions, as one global team. Our commitment to diversity reaches beyond our corporate offices, to our business partners and suppliers who share the same principles, and whose employees we value as integral to the Akamai business family. Learn more at

Akamai Technologies is an Affirmative Action, Equal Opportunity Employer. If you'd like more information about EEO rights under United States law, please click here

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