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Solutions Architect II

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Professional Services
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015021 Requisition #
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Overview

Solutions Architects are part of the Akamai Professional Services team and work directly with clients to deliver Akamai’s solutions. They are involved with projects from requirements gathering, design, implementation, testing and customer sign-off. Solutions Architects work independently, within a small technical team in delivering the appropriate solution to Akamai’s enterprise customers. Solutions Architects plan, implement, test, and deploy Akamai platform configurations to integrate with customer web sites, develop and execute test cases and scripts for customer solutions. They work on internal projects that help scale the group, implement best practices, and improve our methodology and quality of integrations.



About Team

Akamai’s Service Delivery team is responsible for integrating customers’ internet properties with Akamai’s Intelligent Platform. Solutions Architects work directly with Akamai’s customers to implement Akamai solutions and provide consultative approaches to our customer’s most challenging technical problems.  The team works closely with Akamai’s Solution Engineers, Technical Project Managers, and Engagement Managers while executing on projects.

 

Knowledge & Responsibilities

  • Work as a member of a cross functional project team contributing to the technology-based solutions and consult on concept feasibility
  • Own the technical components of a customer integration project including but not limited to configuration, debugging, documentation, testing, and go-live support
  • Integrate Akamai’s solutions across Akamai product lines
  • Partner with Business Support, Sales, Engineering, Product Development and Technical Support to resolve issues that arise during customer trials, integrations, or post implementation support
  • Accurately scope implementation timelines for integrations
  • Identify technical risks and provide mitigation strategies
  • Review configurations with other Professional Service team members to ensure quality and accuracy to requirements
  • Minimal supervision/review by manager needed


Functional Skills

  • Has advanced knowledge on at least one Akamai product and the underlying Intelligent Platform. Applies these to a variety of customer integrations and resolving customer problems
  • Works on problems of moderate scope where analysis of problems or issues requires the review of a variety of factors. Capable of leading a Standard Integration, SMP, or working on a Managed Integration. Exercises judgment within defined procedures and practices to determine appropriate action.
  • Works well with other internal groups within GSS and PDG as needed for customer work
  • Experience implementing enterprise scale, n-tier solutions with direct client exposure
  • Experience with digital media technologies including streaming, codecs and container formats
  • Experience with UNIX and one or more web development languages, methodologies, and/or architectures – Perl, PHP, Shell Scripting, J2EE, .NET, C#, JSP, ASP, Tomcat, Apache
  • Experience with data processing, Real Time Reporting and Analytics a plus
  • Excellent business writing, presentation and communication skills
  • Working knowledge of the full software development life-cycle
  • Advanced knowledge of the internet and internet related technologies
  • Bachelor’s degree in Computer Science, Engineering, MIS, other related field or equivalent experience
  • Minimum of 5 year experience with Internet technologies including TCP/IP, HTTP, DNS and web servers.
  • 5-8 years IT solution delivery experience, preferably within a consulting organization


Key Success Factors

Presentation Skills: Is effective in a variety of formal presentation settings; one-on-one, small and large groups, with peers, direct reports, and bosses; is effective both inside and outside the organization, on both cool data and hot and controversial topics; commands attention and can manage group process during the presentation; can change tactics midstream when something isn't working.


Problem Solving: Uses rigorous logic and methods to solve difficult problems with effective solutions; probes all fruitful sources for answers; can see hidden problems; is excellent at honest analyses; looks beyond the obvious and doesn't stop at the first answers.


Drive for Results: Can be counted on to exceed goals successfully; is constantly and consistently one of the top performers; very bottom-line oriented; steadfastly pushes self and others for results.


Informing: Provides information people need to know to do their jobs and to feel good about being a member of the team, unit, and/or organization; provides individuals information so that they can make accurate decisions; is timely with information.


Composure: Is cool under pressure; does not become defensive or irritated when times are tough; is considered mature; can be counted on to hold things together during tough times; can handle stress; is not knocked off balance by the unexpected; doesn't show frustration when resisted or blocked; is a settling influence in a crisis.


Customer Focus: Is dedicated to meeting the expectations and requirements of internal and external customers; gets first-hand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect.


Communication: Can explain a technical solution thoroughly to the customer/account teams. Ensures proactive communication on statuses/next steps and closes the loop. Internal: contributes to positive, collaborative team discussions.


Listening: Practices attentive and active listening; has the patience to hear people out; can accurately restate the opinions of others even when he/she disagrees.


About Akamai Technologies

Akamai secures and delivers digital experiences for the world's largest companies. Akamai's intelligent edge platform surrounds everything, from the enterprise to the cloud, so customers and their businesses can be fast, smart, and secure. Top brands globally rely on Akamai to help them realize competitive advantage through agile solutions that extend the power of their multi-cloud architectures. Akamai keeps decisions, apps and experiences closer to users than anyone - and attacks and threats far away. Akamai's portfolio of edge security, web and mobile performance, enterprise access and video delivery solutions is supported by unmatches customer service, analytics and 24/7/365 monitoring. To learn how Akamai is shaping the future of digital transformation, visit www.akamai.com and follow @Akamaijobs on Twitter, Facebook, LinkedIn and Instagram.


Akamai is a growing, and evolving, company with offices and operations around the world. As such, we strive to foster inclusive and representative workplaces where all employees are wholly welcome, and enabled to share and benefit from each other’s diverse contributions, as one global team. Our commitment to diversity reaches beyond our corporate offices, to our business partners and suppliers who share the same principles, and whose employees we value as integral to the Akamai business family. Learn more at www.akamai.com/diversity.


Akamai Technologies is an Affirmative Action, Equal Opportunity Employer. If you'd like more information about EEO rights under United States law, please click here

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