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Solutions Engineer (Pre-Sales) - security and CDN

📁
Engineering
📅
018884 Requisition #

Solutions Engineer must possess the highest levels of both business and technical acumen – being able to understand the details of Akamai’s complex technology and to clearly articulate this understanding to prospective customers. Solutions Engineers (SEs) use their Internet expertise to evangelize Akamai's technology (CDN, Security, etc) to prospective customers, and to drive new product and service offerings. The Solutions Engineer is distinguished by the ability to take on the most demanding business and technical challenges.

 

About the Team

The Services Team, of which the Solutions Engineering team is part of, is a critical component in the larger Akamai team.

They own the technical solutions and drive business deals and customers from a technical perspective.

Each Solutions Engineer is known within the organization for being technical gurus and someone the Sales teams rely heavily on. The team culture is extremely dynamic and we expect applicants to be similarly so.  The team relishes on seemingly impossible technical problems and complex customers

 

Responsibilities

* Work closely with Direct Sales and Field Channel Manager for large and complex accounts to

educate prospective customers about the superiority of Akamai’s services.  This includes conference calls, site visits, presentations, technical evaluations, technical objection handling, & follow up on all customer related issues.

* Work closely with Professional Services, R&D and Product Management to be closely involved with future product direction and strategy – providing valuable input from “the field”.

* Oversee the customer proposal process and ensuring that all technical information and recommendations address customer requirements.

* Support and educate Account Management, Sales, Marketing and other internal departments to ensure that customers get appropriate upgrades or event-oriented solutions.

* Help recruit, hire, and train new Technical Consultants as the company continues its rapid growth and expansion.


Required Skills 

* 5+ years of experience in a customer facing environment such as sales or technical consulting
* 3+ years of experience in technical pre-sales, working directly with customers, channel partners, carrier or system integrators, and business partners
* 3+ years of experience with IP networking, switching and routing technologies such as RIP, IGRP, EIGRP, OSPF, IS-IS, BGP, STP,CDP, L2 transparent bridging, VLANs, MPLS
* 2+ years of experience of internet and network protocols (TCP/IP, HTTP/HTTPS, DNS) and tools

* Fluent in Japanese and at least conversational English (can read and write)


Desired Skills
* Industry recognized certifications such as CCSP, CCDA, CCNA, CCNP
* Experience with routers, network appliances, and WAN Optimization devices
* Experience in the web application security field
* Experience with on-site IDS/IPS or Firewalls or Web Application Firewalls
* Strong background in Layer 7 technologies and protocols, such as HTTP, DNS, SSL, Web & App Servers, Load Balancers, Content/Application Delivery Network (CDN), HTTP Streaming, Mobile Site/Application Acceleration, Three Tier Architectures
* Experience within the Carrier and/or Service Provider landscape

Our offering

* Base salary + 25% incentive (paid quarterly)

* Probation: 3 months

* Work schedule:

- 9:30 ~ 18:30

- Flex time Core hours 10:00 ~ 15:00

- Work from home: Yes

* Social insurance: yes

* Phone allowance: 10,000 JPY per month

* Commutation allowance: yes

About Akamai Technologies

Akamai secures and delivers digital experiences for the world's largest companies. Akamai's intelligent edge platform surrounds everything, from the enterprise to the cloud, so customers and their businesses can be fast, smart, and secure. Top brands globally rely on Akamai to help them realize competitive advantage through agile solutions that extend the power of their multi-cloud architectures. Akamai keeps decisions, apps and experiences closer to users than anyone - and attacks and threats far away. Akamai's portfolio of edge security, web and mobile performance, enterprise access and video delivery solutions is supported by unmatched customer service, analytics and 24/7/365 monitoring. To learn how Akamai is shaping the future of digital transformation, visit www.akamai.com and follow @AkamaiCareers on Twitter, Facebook, LinkedIn and Instagram.


Akamai is a growing, and evolving, company with offices and operations around the world. As such, we strive to foster inclusive and representative workplaces where all employees are wholly welcome, and enabled to share and benefit from each other’s diverse contributions, as one global team. Our commitment to diversity reaches beyond our corporate offices, to our business partners and suppliers who share the same principles, and whose employees we value as integral to the Akamai business family. Learn more at www.akamai.com/diversity.


Akamai Technologies is an Affirmative Action, Equal Opportunity Employer. If you'd like more information about EEO rights under United States law, please click here

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