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Sales/Sales Engineering
019649 Requisition #

Do you love solving complex problems and working with cutting-edge cloud platforms?
Do you want to help influence the vision and strategy for driving success at Akamai’s top media customers?

Join our Customer Outcome Engineering team!
Our group is focused on understanding the strategic technology needs and priorities of Akamai’s largest Media customers. We deliver hyper-focused programs targeted at improving business outcomes and maximizing revenue growth. This new cross-functional team partners across sales, engineering, product management, support, and network teams; delivering successful results and long-term customer value.

Engineering based on business impact:
As a Senior Customer Outcome Engineer, you will help push the boundaries of innovation and engineering at Akamai. You will focus on the development and execution of Akamai’s operational strategy across a portfolio of core accounts.

As a Senior Customer Outcome Engineer you will be responsible for:
• Ensuring successful customer outcomes
• Enabling customer satisfaction and growth by identifying, advocating and executing on critical needs across our top customers
• Defining and executing on strategic and tactical customer success programs
• Providing clear and transparent reporting on the progress of sponsored projects to Akamai’s executive team

Do what you love
To be successful in this role you will:
• Have 8 years of relevant experience and a Bachelor’s degree 
• Have experience working with public cloud platforms, distributing computing, or content distribution technologies

• Show situational fluency and the ability to influence others through challenging business situations
• Demonstrate the ability to gather data from diverse sources to analytically determine business priorities
• Be comfortable communicating and managing relationships with executive level stakeholders
• Show strong written and verbal communication skills and the ability to articulate complex technical concepts to a broad range of stakeholders

• Be passionate about inspiring a company-wide culture of customer success

Work in a way that works for you
We recognize that everyone is different and that the way in which people want to work and deliver at their best is different for everyone too. In this role, we can offer the following flexible working patterns:
• Working remotely from home or any other work location up to 3 days a week
• Working flexible hours - balancing flexibility to work around your personal commitments while ensuring availability for customers during working hours
• Please discuss your preferred working patterns with the recruiter during the process

Working with us
At Akamai, we’re curious, innovative, collaborative and tenacious. We celebrate diversity of thought and we hold an unwavering belief that we can make a meaningful difference. Our teams use their global perspectives to put customers at the forefront of everything they do, so if you are people-centric, you’ll thrive here.

Working for you
At Akamai, we will provide you with opportunities to grow, flourish, and achieve great things. Our benefit options are designed to meet your individual needs for today and in the future. We provide benefits surrounding all aspects of your life:
• Your health
• Your finances
• Your family
• Your time at work
• Your time pursuing other endeavors
Our benefit plan options are designed to meet your individual needs and budget, both today and in the future.

About us
Innovating on a global scale, we deliver our customers a fast, smart and secure intelligent edge platform. Working against a backdrop of digital collaboration, our highly skilled team drives progressive solutions that have the scope to transform entertainment, business, and life in ways that we have yet to imagine.

Join us
Are you seeking an opportunity to make a real difference in a company with a global reach and exciting services and clients? Come join us and grow with a team of people who will challenge and inspire you!

About Akamai Technologies

Akamai secures and delivers digital experiences for the world's largest companies. Akamai's intelligent edge platform surrounds everything, from the enterprise to the cloud, so customers and their businesses can be fast, smart, and secure. Top brands globally rely on Akamai to help them realize competitive advantage through agile solutions that extend the power of their multi-cloud architectures. Akamai keeps decisions, apps and experiences closer to users than anyone - and attacks and threats far away. Akamai's portfolio of edge security, web and mobile performance, enterprise access and video delivery solutions is supported by unmatched customer service, analytics and 24/7/365 monitoring. To learn how Akamai is shaping the future of digital transformation, visit and follow @AkamaiCareers on Twitter, Facebook, LinkedIn and Instagram.

Akamai is a growing, and evolving, company with offices and operations around the world. As such, we strive to foster inclusive and representative workplaces where all employees are wholly welcome, and enabled to share and benefit from each other’s diverse contributions, as one global team. Our commitment to diversity reaches beyond our corporate offices, to our business partners and suppliers who share the same principles, and whose employees we value as integral to the Akamai business family. Learn more at

Akamai Technologies is an Affirmative Action, Equal Opportunity Employer. If you'd like more information about EEO rights under United States law, please click here

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