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Support Delivery Manager

Professional Services
015876 Requisition #
Thanks for your interest in the Support Delivery Manager position. Unfortunately this position has been closed but you can search our 322 open jobs by clicking here.

Basic Qualifications

  • Master’s or its equivalent in Computer Science, Computer Engineer, or a related field plus 3 years of overall support experience.
  • Bachelor's Degree or its equivalent in Computer Science, Computer Engineer, or a related field plus 5 years of overall support experience.


Total required experience must include the following (can be gained concurrently):

  • 3 years of experience with Internet technologies/protocols, including DNS, TCP/IP and HTTP/HTTPS.
  • 2 years of experience in system support, with a minimum of 1 year of experience in incident management.


Must also have:

  • Proven leadership skills within a customer support organization.
  • Strong analytical skills and technical writing skills; excellent communicator who can disseminate and articulate highly technical information in a clear manner to both business, technical, and non-technical audiences.
  • Ability to work calmly and decisively under pressure by triaging and prioritizing multiple crisis situations in an efficient manner
  • Ability to identify inefficient processes/procedures and ultimately have a clear understanding of how to improve them through documented strategies

About Akamai Technologies

Akamai secures and delivers digital experiences for the world's largest companies. Akamai's intelligent edge platform surrounds everything, from the enterprise to the cloud, so customers and their businesses can be fast, smart, and secure. Top brands globally rely on Akamai to help them realize competitive advantage through agile solutions that extend the power of their multi-cloud architectures. Akamai keeps decisions, apps and experiences closer to users than anyone - and attacks and threats far away. Akamai's portfolio of edge security, web and mobile performance, enterprise access and video delivery solutions is supported by unmatched customer service, analytics and 24/7/365 monitoring. To learn how Akamai is shaping the future of digital transformation, visit and follow @AkamaiCareers on Twitter, Facebook, LinkedIn and Instagram.

Akamai is a growing, and evolving, company with offices and operations around the world. As such, we strive to foster inclusive and representative workplaces where all employees are wholly welcome, and enabled to share and benefit from each other’s diverse contributions, as one global team. Our commitment to diversity reaches beyond our corporate offices, to our business partners and suppliers who share the same principles, and whose employees we value as integral to the Akamai business family. Learn more at

Akamai Technologies is an Affirmative Action, Equal Opportunity Employer. If you'd like more information about EEO rights under United States law, please click here

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