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Support Delivery Manager
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Basic Qualifications
- Master’s
or its equivalent in Computer Science, Computer Engineer, or a related
field plus 3 years of overall support experience.
- Bachelor's
Degree or its equivalent in Computer Science, Computer Engineer, or a
related field plus 5 years of overall support experience.
Total required
experience must include the following (can be gained concurrently):
- 3
years of experience with Internet technologies/protocols, including DNS,
TCP/IP and HTTP/HTTPS.
- 2
years of experience in system support, with a minimum of 1 year of
experience in incident management.
Must also have:
- Proven
leadership skills within a customer support organization.
- Strong
analytical skills and technical writing skills; excellent communicator who
can disseminate and articulate highly technical information in a clear
manner to both business, technical, and non-technical audiences.
- Ability
to work calmly and decisively under pressure by triaging and prioritizing
multiple crisis situations in an efficient manner
- Ability to identify inefficient processes/procedures and ultimately have a clear understanding of how to improve them through documented strategies