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Support Delivery Manager (10PM to 7AM Shift)
Basic Qualifications
* Master’s or its equivalent in Computer Science, Computer Engineer, or a related field plus 3 years of overall support experience.
* Bachelor's Degree or its equivalent in Computer Science, Computer Engineer, or a related field plus 5 years of overall support experience.
Total required experience must include the following (can be gained concurrently):
* 3 years of experience with Internet technologies/protocols, including DNS, TCP/IP and HTTP/HTTPS.
* 2 years of experience in system support, with a minimum of 1 year of experience in incident management.
Must also have:
* Proven leadership skills within a customer support organization.
* Strong analytical skills and technical writing skills; excellent communicator who can disseminate and articulate highly technical information in a clear manner to both business, technical, and non-technical audiences
* Ability to work calmly and decisively under pressure by triaging and prioritizing multiple crisis situations in an efficient manner
* Ability to identify inefficient processes/procedures and ultimately have a clear understanding of how to improve them through documented strategies