Support Delivery Manager (10PM to 7AM Shift)

Basic Qualifications

* Master’s or its equivalent in Computer Science, Computer Engineer, or a related field plus 3 years of overall support experience.

* Bachelor's Degree or its equivalent in Computer Science, Computer Engineer, or a related field plus 5 years of overall support experience.

Total required experience must include the following (can be gained concurrently):

* 3 years of experience with Internet technologies/protocols, including DNS, TCP/IP and HTTP/HTTPS.

* 2 years of experience in system support, with a minimum of 1 year of experience in incident management.

Must also have:

* Proven leadership skills within a customer support organization.

* Strong analytical skills and technical writing skills; excellent communicator who can disseminate and articulate highly technical information in a clear manner to both business, technical, and non-technical audiences

* Ability to work calmly and decisively under pressure by triaging and prioritizing multiple crisis situations in an efficient manner

* Ability to identify inefficient processes/procedures and ultimately have a clear understanding of how to improve them through documented strategies