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Support Delivery Manager..

📁
Technical Support
📅
017152 Requisition #
Thanks for your interest in the Support Delivery Manager.. position. Unfortunately this position has been closed but you can search our 226 open jobs by clicking here.

Basic Qualifications


·        Bachelor's Degree in Computer Science/Engineering (or related field) or equivalent experience.

·        Minimum 3 years of overall support experience.

·        Minimum 2 years of experience with Internet technologies/protocols, including DNS, TCP/IP and HTTP/HTTPS.

·        Minimum 1.5 years of experience in system support, with a minimum of 0.5 years of experience in incident management.

 

Desired Qualifications

 

·        Proven leadership skills within a customer support organization.

·        Good knowledge of HTTP, DNS, network routing, and common network protocols (TCP/IP) and tools (ping, traceroute).

·        Strong analytical skills and technical writing skills; excellent communicator who can disseminate information in a clear manner to both business and technical audiences.

 


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