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Support Delivery Manager..
Basic Qualifications
·
Bachelor's Degree in Computer
Science/Engineering (or related field) or equivalent experience.
·
Minimum 3 years of overall support
experience.
·
Minimum 2 years of experience with
Internet technologies/protocols, including DNS, TCP/IP and HTTP/HTTPS.
·
Minimum 1.5 years of experience in system
support, with a minimum of 0.5 years of experience in incident management.
Desired
Qualifications
·
Proven leadership skills within a
customer support organization.
·
Good knowledge of HTTP, DNS, network
routing, and common network protocols (TCP/IP) and tools (ping, traceroute).
·
Strong analytical skills and technical writing
skills; excellent communicator who can disseminate information in a clear
manner to both business and technical audiences.