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Technical Support
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017400 Requisition #
Thanks for your interest in the Support Delivery Manager position. Unfortunately this position has been closed but you can search our 213 open jobs by clicking here.

Required Education and Experience

* Minimum 5 years of relevant experience and a Bachelor's Degree in Computer Science, Engineering or another related field or its equivalent

 

Required Skills

* 5 years of overall support experience.

* 3 years of experience with Internet technologies/protocols, including DNS, TCP/IP and HTTP/HTTPS.

* 2 years of experience in account management. 

 

Desired Skills

* Proven leadership skills within a customer support organization.

* Strong analytical skills and technical writing skills; excellent communicator who can disseminate and articulate highly technical information in a clear manner to both business, technical, and non-technical audiences.

* Ability to work calmly and decisively under pressure by triaging and prioritizing multiple crisis situations in an efficient manner

* Ability to identify inefficient processes/procedures and ultimately have a clear understanding of how to improve them through documented strategies

 

Akamai Technologies is an Affirmative Action, Equal Opportunity Employer that values the strength that diversity brings to the workplace. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of gender, race/ethnicity, protected veteran status, disability, or other protected group status.

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