Important:
Please use Google Chrome when applying for job to avoid any system errors due to browser incompatibility.
Support Delivery Manager
Required Education and Experience
* Minimum 5 years of relevant experience and a Bachelor’s degree in Computer Science, Engineering, another related field or its equivalent.
Required Skills
* Minimum 5 years of overall support experience.
* Minimum 3 years of experience with Internet technologies/protocols, including DNS, TCP/IP and HTTP/HTTPS.
* Minimum 2 years of experience in system support, with a minimum of 1 year of experience in incident management.
Desired Skills
* Proven leadership skills within a customer support organization.
* Good knowledge of HTTP, DNS, network routing, and common network protocols (TCP/IP) and tools (ping, traceroute).
* Strong analytical skills and technical writing skills; excellent communicator who can disseminate information in a clear manner to both business and technical audiences.