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Support Delivery Manager
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Basic Qualifications
• Bachelor's Degree in Computer Science/Engineering (or related field) or equivalent experience.
• Minimum 5 years of overall support experience.
• Minimum 3 years of experience with Internet technologies/protocols, including DNS, TCP/IP and HTTP/HTTPS.
• Minimum 2 years of experience in system support, with a minimum of 1 year of experience in incident management.
Desired Qualifications
• ITIL Certification
• Masters/PhD preferred.
• Proven leadership skills within a customer support organization.
• Good knowledge of HTTP, DNS, network routing, and common network protocols (TCP/IP) and tools (ping, traceroute).
• Strong analytical skills and technical writing skills; excellent communicator who can disseminate information in a clear manner to both business and technical audiences.
• Bachelor's Degree in Computer Science/Engineering (or related field) or equivalent experience.
• Minimum 5 years of overall support experience.
• Minimum 3 years of experience with Internet technologies/protocols, including DNS, TCP/IP and HTTP/HTTPS.
• Minimum 2 years of experience in system support, with a minimum of 1 year of experience in incident management.
Desired Qualifications
• ITIL Certification
• Masters/PhD preferred.
• Proven leadership skills within a customer support organization.
• Good knowledge of HTTP, DNS, network routing, and common network protocols (TCP/IP) and tools (ping, traceroute).
• Strong analytical skills and technical writing skills; excellent communicator who can disseminate information in a clear manner to both business and technical audiences.