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Support Delivery Manager

📁
Technical Support
📅
008466 Requisition #
Thanks for your interest in the Support Delivery Manager position. Unfortunately this position has been closed but you can search our 215 open jobs by clicking here.
Desired Skills and Experience

Basic Qualifications
* Bachelor's Degree in Computer Science/Engineering (or related field) or equivalent experience.
* Fluent Mandarin and English language skills.
* Minimum 8 years of overall support experience.
* Minimum 5 years of experience with Internet technologies/protocols, including DNS, TCP/IP and HTTP/HTTPS.
* Minimum 3 years of experience in system support, with a minimum of 1 year of experience in incident management.

Desired Qualifications
* ITIL Certification.
* Masters/PhD preferred.
* Cantonese language skills.
* Proven leadership skills within a customer support organization.
* Good knowledge of HTTP, DNS, network routing, common network protocols (TCP/IP) and tools (ping, traceroute).
* Strong analytical skills and technical writing skills; excellent communicator who can disseminate information in a clear manner to both business and technical audiences.

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