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Support Delivery Manager

🔍 San Jose, Costa Rica

📁
Technical Support
📅
May 25, 2017 Post Date
📅
007958 Requisition #
Thanks for your interest in the Support Delivery Manager position. Unfortunately this position has been closed but you can search our 230 open jobs by clicking here.

Required Education and Experience 
* Minimum 5 years of relevant experience with a Bachelor's Degree in Computer Science/Engineering or it's equivalent. 


Required Skills 
* Minimum 3 years of support experience.
* Minimum 2 years of experience with Internet technologies/protocols, including DNS, TCP/IP and HTTP/HTTPS.
* Minimum 1.5 years of experience in system support, with a minimum 6 months of experience in incident management. 


Desired Skills 
* Proven leadership skills within a customer support organization.
* Good knowledge of HTTP, DNS, network routing, and common network protocols (TCP/IP) and tools (ping, traceroute).
* Strong analytical skills and technical writing skills; excellent communicator who can disseminate information in a clear manner to both business and technical audiences.


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