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Support Delivery Manager II (Premium customer escalations)

📁
Technical Support
📅
013952 Requisition #
Thanks for your interest in the Support Delivery Manager II (Premium customer escalations) position. Unfortunately this position has been closed but you can search our 213 open jobs by clicking here.
Desired Skills and Experience

Basic Qualifications
* Bachelor's Degree in Computer Science/Engineering (or related field) or equivalent experience.
* Fluent Japanese and English language skills.
* Minimum 5 years of overall support experience
* Experience in support escalation
* Minimum 3 years of experience with Internet technologies/protocols, including DNS, TCP/IP and HTTP/HTTPS.
* Minimum 3 years of experience in system support, with a minimum of 1 year of experience in incident management.

Desired Qualifications
* ITIL Certification.
* Proven leadership skills within a customer support organization.
* Good knowledge of HTTP, DNS, network routing, common network protocols (TCP/IP) and tools (ping, traceroute).
* Strong analytical skills and technical writing skills; excellent communicator who can disseminate information in a clear manner to both business and technical audiences.

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