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Support Delivery Manager (Premium Customers support)
Thanks for your interest in the Support Delivery Manager (Premium Customers support) position.
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Your experience must include
* Fluent in Japanese and at least Business level in English
* Minimum 3 years of experience in a customer facing technical support environment.
* Experience in supporting named accounts
* Minimum 2 years of experience with Internet technologies/protocols including Web Application troubleshooting and debugging skills using network and software tools.
* Minimum 1.5 years of experience in system support in at least one of following areas: Unix/Linux, Mac OS, Windows, TCP/IP networking, Software Development