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Support Delivery Manager - Sydney
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Qualifications
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Bachelor's Degree in Computer Science/Engineering (or related field) or equivalent experience.
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Minimum 3 years of overall support experience.
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Minimum 2 years of experience with Internet technologies/protocols, including DNS, TCP/IP and HTTP/HTTPS.
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Minimum 1.5 years of experience in system support, with a minimum of 0.5 years of experience in incident management.
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Proven leadership skills within a customer support organization.
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Good knowledge of HTTP, DNS, network routing, and common network protocols (TCP/IP) and tools (ping, traceroute).
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Strong analytical skills and technical writing skills; excellent communicator who can disseminate information in a clear manner to both business and technical audiences.