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Systems Support Engineer

📁
Corporate IT
📅
022336 Requisition #

Are you a fast learner who’s fascinated by technology?

Do you enjoy collaborating with teams to solve complex challenges?

Join Our Team!

Our Application Support Team is responsible for provisioning, managing and supporting Enterprise Applications which are utilized by internal business functions for supporting customers. We help test and develop new, innovative products and platforms. We collaborate with cross-functional teams and business units to deliver the best applications, products and services.

Partner with the best

As a System Support Engineer you will work closely with all technical teams and business functions to understand IT application requirements and deliver them in the most efficient way. You will work on technical challenges to troubleshoot issues and deliver resolutions effectively.

As a Systems Support Engineer II, you will be responsible for:

  • Acting as a subject matter expert in DevOps to strategically develop and technically manage the best integration solutions
  • Monitoring alerts and platform metrics to identify potential issues and provide initial first point of contact support
  • Owning the incident and service request life-cycle to ensure progress and resolution updates to customers
  • Following internal SLA and OLA agreements and to ensure high-level quality of service is delivered
  • Building and maintaining a support and knowledge library to document issues and resolutions for our internal customers
  • Collaborating with engineering and platform teams to provide guidance to successfully deliver implementations and continuous support to IT applications

Do what you love

To be successful in this role you will:

  • Have 4 year's of relevant experience and a Bachelor's degree
  • Have experience identifying efficiencies and use your experience to develop opportunities and implement automated flows
  • Demonstrate experience of Linux/Unix commands, cloud applications like Salesforce and good knowledge of SQL and Scripting languages
  • Have good experience of IT Infrastructure Management and Service Delivery gained in an ITIL environment
  • Be flexible and adaptable to time sensitive situations and work in a high-pressure, fast-paced environment
  • Be able to successfully handle escalations and troubleshoot issues while continuously focusing on the long term customer vision and strategy

Work in a way that works for you

We recognize that everyone is different and that the way in which people want to work and deliver at their best is different for everyone.

We are happy to discuss flexible working options in this role, please discuss your requirements with the recruiter when you apply.

Working with us

At Akamai, we’re curious, innovative, collaborative and tenacious. We celebrate diversity of thought and we hold an unwavering belief that we can make a meaningful difference. Our teams use their global perspectives to put customers at the forefront of everything they do, so if you are people-centric, you’ll thrive here.

Working for you

At Akamai, we will provide you with opportunities to grow, flourish, and achieve great things. Our benefit options are designed to meet your individual needs for today and in the future. We provide benefits surrounding all aspects of your life:

  • Your health
  • Your finances
  • Your family
  • Your time at work
  • Your time pursuing other endeavors

Our benefit plan options are designed to meet your individual needs and budget, both today and in the future.

About us

Innovating on a global scale, we deliver our customers a fast, smart and secure intelligent edge platform. Working against a backdrop of digital collaboration, our highly skilled teams drive progressive solutions that have the scope to transform entertainment, business, and life in ways that we have yet to imagine.

Join Us

Are you seeking an opportunity to make a real difference in a company with a global reach and exciting services and clients? Come join us and grow with a team of people who will challenge and inspire you!

About Akamai Technologies

Akamai secures and delivers digital experiences for the world's largest companies. Akamai's intelligent edge platform surrounds everything, from the enterprise to the cloud, so customers and their businesses can be fast, smart, and secure. Top brands globally rely on Akamai to help them realize competitive advantage through agile solutions that extend the power of their multi-cloud architectures. Akamai keeps decisions, apps and experiences closer to users than anyone - and attacks and threats far away. Akamai's portfolio of edge security, web and mobile performance, enterprise access and video delivery solutions is supported by unmatched customer service, analytics and 24/7/365 monitoring. To learn how Akamai is shaping the future of digital transformation, visit www.akamai.com and follow @AkamaiCareers on Twitter, Facebook, LinkedIn and Instagram.


Akamai is a growing, and evolving, company with offices and operations around the world. As such, we strive to foster inclusive and representative workplaces where all employees are wholly welcome, and enabled to share and benefit from each other’s diverse contributions, as one global team. Our commitment to diversity reaches beyond our corporate offices, to our business partners and suppliers who share the same principles, and whose employees we value as integral to the Akamai business family. Learn more at www.akamai.com/diversity.


Akamai Technologies is an Affirmative Action, Equal Opportunity Employer. If you'd like more information about EEO rights under United States law, please click here

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