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Technical Program Manager

Program/Project Management
016726 Requisition #
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Akamai’s Global Performance & Operations Program Management Office (GPO PMO) is looking for a Technical Program Manager (TPM) to drive deliverables and improve communication for our GPO Technology team.   Where that work bridges between other GPO teams or outside of GPO, you will be called on to coordinate as a member, or lead a cross-functional team.  

Technical Program Managers are key contributors to Akamai’s success. As a TPM within Global Performance and Operations, you will be responsible for leading projects and developing processes that enable us to measure and improve performance on our networks, and therefore outpace our competitors and improve customer satisfaction.

As a Technical Program Manager, you will be responsible for:
* Creating program plans to support these efforts, including detailed work breakdown structures, as well as resource, communication, and risk plans.

* Investigating risks and potential roadblocks, developing contingency plans so the teams don’t lose momentum, and escalating as necessary.
* Identifying, documenting, and communicating a prioritized backlog of work items and projects with key stakeholders, guiding them in adjusting priorities based on business needs.
* Negotiating program scope definition in collaboration with your stakeholders, with some guidance from PMO management.
* Communicating program status and expectation changes to senior leaders with appropriate frequency, using standardized methods.
* Identifying areas for process and tooling improvements within our functional area of the organization.
* Maintaining and iterating on a roadmap of committed work through the current calendar year and beyond.

About the Team:
Global Performance & Operations supports the performance and operationalization of Akamai’s platform and products. Performance engineers develop Key Performance Indicators and assist with monitoring system health. Operations staff performs procedures and monitors system alerts in support of ongoing product and component health. 

Within GPO, the Technology Performance team measures, reports on, and drives improvements in Key Performance Indicators (KPIs) for all of Akamai's networks.

The Program Management Office (PMO) provides a GPO-wide approach to identify, prioritize, and successfully execute a technology portfolio of initiatives that are aligned with Akamai’s strategic goals and company vision.

Required Education and Experience:

* 2-3 years of relevant experience and a Bachelor’s degree, or

* 1 year of relevant experience and a Master’s / PhD degree, or

* Equivalent professional experience


Required Skills:

* 2-3 years of experience in a technical or engineering-related discipline

* 2-3 years of experience in project management or a related role

* 2-3 years of experience working with the software development lifecycle


Desired Skills:

* Written communication that generates results, tailored to the audience.

* Verbal communication that ranges from energizing a room to subtly moving along agendas.

* Ability to work on multiple concurrent tasks, and to prioritize tasks to maximize productivity.

* Familiar with real-time operational environments, with a good understanding of operational safety.

* Encourage and build collaboration among individuals on your teams.

* Build and leverage relationships to positively influence teammates by mentoring and motivating others on your team, including those in positions of authority.

* Maneuver through complex political situations effectively, including diffusing tense situations on your teams.

* Ability to recognize, call out, and handle ambiguity.

* A lifetime learner, ready to pick up the next area of knowledge necessary to scope incoming work.

* Firm understanding of the principles of feline herd dynamics.

* Independence appropriate to the level of work, tempered with an appreciation of the values of good teamwork.

* A need to replace inefficient complexity with sane, simple systems.

* Experience moving teams from other systems to JIRA and Confluence.

* Experience working with Internet technologies or protocols such as DNS, HTTP, TCP/IP, etc.

About Akamai Technologies

Akamai secures and delivers digital experiences for the world's largest companies. Akamai's intelligent edge platform surrounds everything, from the enterprise to the cloud, so customers and their businesses can be fast, smart, and secure. Top brands globally rely on Akamai to help them realize competitive advantage through agile solutions that extend the power of their multi-cloud architectures. Akamai keeps decisions, apps and experiences closer to users than anyone - and attacks and threats far away. Akamai's portfolio of edge security, web and mobile performance, enterprise access and video delivery solutions is supported by unmatched customer service, analytics and 24/7/365 monitoring. To learn how Akamai is shaping the future of digital transformation, visit and follow @AkamaiCareers on Twitter, Facebook, LinkedIn and Instagram.

Akamai is a growing, and evolving, company with offices and operations around the world. As such, we strive to foster inclusive and representative workplaces where all employees are wholly welcome, and enabled to share and benefit from each other’s diverse contributions, as one global team. Our commitment to diversity reaches beyond our corporate offices, to our business partners and suppliers who share the same principles, and whose employees we value as integral to the Akamai business family. Learn more at

Akamai Technologies is an Affirmative Action, Equal Opportunity Employer. If you'd like more information about EEO rights under United States law, please click here

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