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Technical Project Manager

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Professional Services
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014926 Requisition #
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Overview
Technical Project Managers are a part of the Akamai Professional Services team and work directly with Akamai's clients to deliver stellar solutions. TPMs lead and manage the integration of customers’ web sites with the Akamai platform. They are involved early in the pre-sales cycle through implementation and customer sign-off. TPMs must have a full understanding of development methodologies, consulting best practices, and common web and application architectures. This position requires a strong technical background, excellent client and project management skills, proven ability to perform hands on technical work when needed, and ability to lead projects and global teams. As a Technical Project Manager, you will be responsible for:

* Work independently or lead small technical teams with Akamai customers to evaluate their web architecture and deliver the appropriate integration solution. This includes, but is not limited to, evaluating the customer's’ content management and publishing processes, web application architecture, security requirements, DNS configurations, and provide detailed documentation for a custom solution that satisfies the customer's’ business and technical requirements.
* Work closely with customers and pre-sales teams to manage and implement customer trials, propose technically feasible solutions and set accurate expectations on effort and timelines for integration. Establish success criteria and act as the single point of contact for the customer for all technical issues and project deliverables.
* Create and manage to proposals, Statements of Work and detailed project plans for customer integrations including timelines and effort estimates.
* Work closely with Account Management, Sales professionals, engineering, product development and Technical Support to resolve issues that arise during customer trials or integrations.
* Identify new product features and additional sales opportunities during trials and integrations and communication of the same to product development and sales teams.
* Track and document status and time spent on customer integrations.
* Participate in internal projects that help scale the group, implement best practices, and improving our methodology and quality of integrations.
* Review quality of customer integrations.
* Minimal travel to supported customer’s offices when necessary (~10% travel).

About the Team
The Public Sector Services and Support team is focused on maximizing customer satisfaction, retention and growth by building and maintaining strong customer relationships.  The Public Sector Services and Support team is dedicated to providing the highest quality customer service at every opportunity, and building industry leading web technologists for U.S. Government customers.  We work to ensure that Akamai’s Public Sector customers are able to realize the full value of the solutions that Akamai can delivery to enable the customer's mission.


Required Education and Experience
* 2 years of relevant experience and a Bachelor’s degree in Computer Science, Engineering or MIS or its equivalent

Required Skills
* U.S. citizenship
* Minimum 2 years of experience in a customer-facing environment in the information technology industry
* Minimum 2 years of project management experience with a proven track record of successfully delivering projects for Fortune 500 customers; experience working on and managing enterprise scale projects
* Minimum 2 years experience in one or more web development languages, methodologies, or architectures


Desired Skills
* DoD Secret Clearance desired
* Implementation experience with web delivery technologies.
* Experience in one or more web development languages, methodologies, and/or architectures - J2EE, HTTP, DNS, .NET, C#, JSP, ASP, Tomcat, Apache.
* Detailed knowledge of Internet technologies and considered a subject matter expert in any relevant internet topic.
* Experience delivering internet technologies within B2B or B2C - shopping cart, user personalization, and dynamic database architectures.
* Experience in a customer facing role requiring a high level of individual responsibility, sound business judgment and large enterprise account management, where an aptitude for improving customer satisfaction was successfully demonstrated.

About Akamai Technologies

Akamai secures and delivers digital experiences for the world's largest companies. Akamai's intelligent edge platform surrounds everything, from the enterprise to the cloud, so customers and their businesses can be fast, smart, and secure. Top brands globally rely on Akamai to help them realize competitive advantage through agile solutions that extend the power of their multi-cloud architectures. Akamai keeps decisions, apps and experiences closer to users than anyone - and attacks and threats far away. Akamai's portfolio of edge security, web and mobile performance, enterprise access and video delivery solutions is supported by unmatches customer service, analytics and 24/7/365 monitoring. To learn how Akamai is shaping the future of digital transformation, visit www.akamai.com and follow @Akamaijobs on Twitter, Facebook, LinkedIn and Instagram.


Akamai is a growing, and evolving, company with offices and operations around the world. As such, we strive to foster inclusive and representative workplaces where all employees are wholly welcome, and enabled to share and benefit from each other’s diverse contributions, as one global team. Our commitment to diversity reaches beyond our corporate offices, to our business partners and suppliers who share the same principles, and whose employees we value as integral to the Akamai business family. Learn more at www.akamai.com/diversity.


Akamai Technologies is an Affirmative Action, Equal Opportunity Employer. If you'd like more information about EEO rights under United States law, please click here

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