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Technical Solutions Engineer II
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Qualifications
Education: Bachelor's Degree in Computer
Science/Engineering, Management Information Sciences (MIS), or relevant
engineering/science fields.
Work Experience: 4 to 7 Years
Mandatory
Qualifications:
- In depth knowledge of how the Internet works (HTTP, DNS, Streaming, etc.)
- Knowledge of common network protocols (TCP/IP, ICMP) and troubleshooting tools
- Experience providing technical solutions & support to enterprise (Business-to-Business [B2B]) customers
- Programming knowledge and experience (Perl/shell scripting or Java preferable)
- Knowledge of web programming (HTML, JavaScript, ASP, JSP)
- Configuring webservers (Apache, IIS) and the infrastructure necessary to support a dynamic website (load balancers, connecting to databases, etc.)
- Streaming (Flash, HTTP Live Streaming, etc.)
- Customer focus, acting with the customer in mind, anticipating future needs, identifying long-term solutions and dedicated to providing a superior support experience for the customer
- Excellent verbal and written communication skills, with proven ability to disseminate information in a clear and correct manner to business and technical audiences
- Strong relationship building skills, with the ability to positively influence the actions of others, working as a team player
- Great problem solving skills with the ability to resolve complex, highly technical issues, often under time pressure
- Creative and able to think ‘outside of the box’ with a proven track record in proposing and implementing solutions for enterprise customers
- Ability to manage multiple priorities, commitments and projects
- Self-motivated, directed and passionate about what you do, striving for results constantly
- Familiarity with Automated Call Distribution (ACD) and at least one CRM system such as Siebel, Remedy or Salesforce.com
Desired Qualifications:
- Hands-on experience in technical mentoring and training peers or new hires
- J2EE (using Tomcat and/or Websphere) or .NET architecture
- Web Services (SOAP, XML)
- aSQL and databases