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Technical Support Engineer
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Required Education and Experience
Applicants must meet one of the following education and experience requirements:
* Bachelor’s Degree in computer science or related field
* Minimum 2 years of experience in technical support, engineering, IT, project management.
Required Skills
* Minimum 2 years knowledge of internet and network protocols (TCP/IP, HTTP/HTTPS, DNS) and troubleshooting tools (WireShark)
* Experience supporting LDAP, Active Directory, SSO, SAML
* Familiarity with technologies like: J2EE (using Tomcat and/or Websphere) or .NET architecture, Web Services (SOAP, XML), Configuring web servers (Apache, IIS) and the infrastructure necessary to support a dynamic website (load balancers, connecting to databases, etc), SQL and databases.
Desired Skills
* Expert knowledge of web programming (Perl/shell scripting,Javascript, ASP, JSP) and content delivery or media technologies
* Problem solving ability, creativity to "think-outside-the-box", proven track record in proposing and implementing new solutions for customers.
* Excellent verbal and written communication skills, ability to disseminate information in a clear and correct manner to both business and technical audiences.
* Strong relationship building skills, can positively influence the actions of others and works as a team player.
* Ability to manage multiple priorities, commitments and projects.
* Self-motivated, directed and passionate about what you do. Strives for results.
* Prior customer-facing experience.