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Technical Support Engineer

Technical Support
016551 Requisition #
Thanks for your interest in the Technical Support Engineer position. Unfortunately this position has been closed but you can search our 325 open jobs by clicking here.

Required Education and Experience 

* Minimum 2 years of relevant experience and a Bachelor’s degree in Computer Science, Engineering, MIS, another related field or its equivalent.


 Required Skills 

* Minimum 2 years of experience in technical support, engineering, IT, project management or consulting. 

* Minimum 2 years of experience with Internet technologies, standards and protocols, including DNS, HTTP/HTTPS, TCP, Web architecture and design

* Minimum 1 year of prior customer-facing experience.


 Desired Skills 

* Programming knowledge and experience (Perl/shell scripting or Java preferable).

* Knowledge of common network protocols (TCP/IP, ICMP) and tools.

* Knowledge of web programming (HTML, javascript, ASP, JSP)

* Familiarity with technologies like: J2EE (using Tomcat and/or Websphere) or .NET architecture, Web Services (SOAP, XML), Configuring webservers (Apache, IIS) and the infrastructure necessary to support a dynamic website (load balancers, connecting to databases, etc), SQL and databases.

* Customer focus, acts with the customer in mind, anticipates future needs and dedicated to providing superior service. 

* Problem solving ability, creativity to "think-outside-the-box", proven track record in proposing and implementing new solutions for customers.

* Excellent verbal and written communication skills, ability to disseminate information in a clear and correct manner to both business and technical audiences.

* Strong relationship building skills, can positively influence the actions of others and works as a team player. 

* Ability to manage multiple priorities, commitments and projects. 

* Self-motivated, directed and passionate about what you do. Strives for results.

About Akamai Technologies

Akamai secures and delivers digital experiences for the world's largest companies. Akamai's intelligent edge platform surrounds everything, from the enterprise to the cloud, so customers and their businesses can be fast, smart, and secure. Top brands globally rely on Akamai to help them realize competitive advantage through agile solutions that extend the power of their multi-cloud architectures. Akamai keeps decisions, apps and experiences closer to users than anyone - and attacks and threats far away. Akamai's portfolio of edge security, web and mobile performance, enterprise access and video delivery solutions is supported by unmatched customer service, analytics and 24/7/365 monitoring. To learn how Akamai is shaping the future of digital transformation, visit and follow @AkamaiCareers on Twitter, Facebook, LinkedIn and Instagram.

Akamai is a growing, and evolving, company with offices and operations around the world. As such, we strive to foster inclusive and representative workplaces where all employees are wholly welcome, and enabled to share and benefit from each other’s diverse contributions, as one global team. Our commitment to diversity reaches beyond our corporate offices, to our business partners and suppliers who share the same principles, and whose employees we value as integral to the Akamai business family. Learn more at

Akamai Technologies is an Affirmative Action, Equal Opportunity Employer. If you'd like more information about EEO rights under United States law, please click here

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