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Technical Support Engineer

📁
Technical Support
📅
018223 Requisition #

Are you excited by the prospect of working with prestigious global brands?  

Do you enjoy working with customers to solve complex technical problems?  


Join our prestigious technical support team  


Akamai Technical Support are a dynamic and social team who take responsibility for delivering the best customer experience to strategic customer accounts across EMEA. Working collaboratively on complex platforms to mitigate issues as quickly as possible, we thrive on solving problems and learning from each other.  


Collaborate with the best known global brands  


This is a highly strategic role in which you will be the first point of contact for the customer, solving complex technical issues. Collaborating with a wide range of stakeholders to find the best solutions, you will also proactively review and mitigate risks, minimising potential disruption for our clients.  


As a Technical Support Engineer you will be responsible for:  

Working independently with the customers to solve technical problems   

Acting as a technical account manager to our strategic customers, to proactively analyse and solve technical issues  

Working closely with cross-functional teams to coordinate problem resolution   

Managing customer support of special high-profile global media clients events, OTT and major broadcasters.   


Do what you love  


To be successful in this role you will:   

Have experience providing technical solutions and support to enterprise Business-to-Business [B2B] customers   

Demonstrate ability to communicate professionally with customers and collaborate with internal stakeholders.   

Have experience of troubleshooting streaming technologies such as HLS, HDS, MSL Smooth, video encoding  

Demonstrate solid understanding of the internet and IP networks, DNS and routing as well as communication protocols such as HTTP, TCP/IP, RTMP or UDP   

Demonstrate working experience with Linux command line   

Have knowledge of one or more web programming languages (Java, Python, Shell scripting)   

Fluency in English and working proficiency in another European language such as Italian or French


Work in a way that works for you    


We recognize that everyone is different and that the way in which people want to work and deliver at their best is different for everyone too.    


In this role, once you are up to speed with how we work, you are able to work some days remotely by coordinating with the manager, to fit around your home life.  


Working with us  


At Akamai, we’re curious, innovative, collaborative and tenacious. We celebrate diversity of thought and we hold an unwavering belief that we can make a meaningful difference. Our teams use their global perspectives to put customers at the forefront of everything they do, so if you are people-centric, you’ll thrive here. 


Working for you  


At Akamai, we will provide you with opportunities to grow, flourish, and achieve great things. Our benefit options are designed to meet your individual needs for today and in the future. We provide benefits surrounding all aspects of your life:  

·       Your health  

·       Your finances  

·       Your family  

·       Your time at work  

·       Your time pursuing other endeavours  

Our benefit plan options are designed to meet your individual needs and budget, both today and in the future.  


About us  


Innovating on a global scale, we deliver our customers a fast, smart and secure intelligent edge platform. Working against a backdrop of digital collaboration, our highly skilled team drive progressive solutions that have the scope to transform entertainment, business, and life in ways that we have yet to imagine.   


Join us  


Are you seeking an opportunity to make a real difference in a company with a global reach and exciting services and clients? Come join us and grow with a team of people who will challenge and inspire you!  


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About Akamai Technologies

Akamai secures and delivers digital experiences for the world's largest companies. Akamai's intelligent edge platform surrounds everything, from the enterprise to the cloud, so customers and their businesses can be fast, smart, and secure. Top brands globally rely on Akamai to help them realize competitive advantage through agile solutions that extend the power of their multi-cloud architectures. Akamai keeps decisions, apps and experiences closer to users than anyone - and attacks and threats far away. Akamai's portfolio of edge security, web and mobile performance, enterprise access and video delivery solutions is supported by unmatched customer service, analytics and 24/7/365 monitoring. To learn how Akamai is shaping the future of digital transformation, visit www.akamai.com and follow @AkamaiCareers on Twitter, Facebook, LinkedIn and Instagram.


Akamai is a growing, and evolving, company with offices and operations around the world. As such, we strive to foster inclusive and representative workplaces where all employees are wholly welcome, and enabled to share and benefit from each other’s diverse contributions, as one global team. Our commitment to diversity reaches beyond our corporate offices, to our business partners and suppliers who share the same principles, and whose employees we value as integral to the Akamai business family. Learn more at www.akamai.com/diversity.


Akamai Technologies is an Affirmative Action, Equal Opportunity Employer. If you'd like more information about EEO rights under United States law, please click here

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