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Technical Support Engineer

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Technical Support
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018421 Requisition #
As an Akamai Technical Support Engineer, you will be an integral member of an EMEA wide team responsible for investigating, identifying and resolving issues reported by our customers on a variety of Akamai Web Performance, Media and Security products and services.

As a Technical Support Engineer you will have 1-2 years industry experience in a Technical Support role where you will have provided technical support via email and phone. You will have the opportunity to provide support for a variety of customers from sectors such as banking, broadcasting and ecommerce. You will become an expert in your field and collaborate with support teams to share your knowledge. We thrive on providing world-class technical support and working with the latest technologies.

The Support team operating days are Monday through Friday.

Responsibilities:

• Work as a trusted support partner to resolve customer questions and issues.
• Drive investigations across Akamai's Distributed Network
• Own the problem resolution by working with internal teams
• Provide proactive technical support by analyzing existing technical issues and proposing solutions to prevent issues recurring
• Use knowledge and experience to improve internal tools
• Develop into a Subject Matter Expert

Required Skills:

• Bachelor's Degree in Computer Science/Engineering or a related field
• Experience providing technical solutions & support to B2B customers as an ‘Entry Level’ position for a person looking to develop a career in the I.T Industry”
• Knowledge of common network protocols such as HTTP, TCP/IP, UDP, RTMP and troubleshooting tools
• Basic knowledge of Linux and/or Unix
• Use of log files as an aid to troubleshooting
• Ability to multitask in a fast paced environment
• Excellent verbal and written communication skills

Advantageous Skills:

• Knowledge of web programming such as HTML, JavaScript, ASP, JSP
• Programming or scripting knowledge
• Querying databases using SQL
• Knowledge or experience with any of the following:
• Streaming Technologies such as HLS or DASH, HDS, MSL
• Video Encoding
• Web Server Administration such as Apache, IIS, nginx
• Web Services such as SOAP, XML
• DevOps concepts
• Web Application/Firewalls or other Security solutions
• Fluency in English and working proficiency in another European language such as Spanish or French

About Akamai Technologies

Akamai secures and delivers digital experiences for the world's largest companies. Akamai's intelligent edge platform surrounds everything, from the enterprise to the cloud, so customers and their businesses can be fast, smart, and secure. Top brands globally rely on Akamai to help them realize competitive advantage through agile solutions that extend the power of their multi-cloud architectures. Akamai keeps decisions, apps and experiences closer to users than anyone - and attacks and threats far away. Akamai's portfolio of edge security, web and mobile performance, enterprise access and video delivery solutions is supported by unmatched customer service, analytics and 24/7/365 monitoring. To learn how Akamai is shaping the future of digital transformation, visit www.akamai.com and follow @AkamaiCareers on Twitter, Facebook, LinkedIn and Instagram.


Akamai is a growing, and evolving, company with offices and operations around the world. As such, we strive to foster inclusive and representative workplaces where all employees are wholly welcome, and enabled to share and benefit from each other’s diverse contributions, as one global team. Our commitment to diversity reaches beyond our corporate offices, to our business partners and suppliers who share the same principles, and whose employees we value as integral to the Akamai business family. Learn more at www.akamai.com/diversity.


Akamai Technologies is an Affirmative Action, Equal Opportunity Employer. If you'd like more information about EEO rights under United States law, please click here

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