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Technical Support Engineer
Applicants must meet one of the following education and experience requirements:
* 3 years of relevant experience and a Master’s degree or
* Relevant experience and a PhD
Required Skills
Basic Qualifications
·
Bachelors
Degree in Engineering or Computer Science
·
Detailed
knowledge across the spectrum of Internet technologies
·
Excellent
business writing, communication, and presentation skills
·
5+
years of experience in IT related
·
Desire
and ability to provide leadership to a rapidly expanding team
·
Proven
analytical abilities and a strong work ethic
·
Willingness
to travel to customer sites within Japan up to ~50% of the time as needed
·
Consultative
attitude to customer engagements
·
Methodical
approach to problem solving
·
Ability
to prioritize workload and manage customer expectations directly or as part of
a team
·
Passionate
attitude to internal collaboration and communication
·
Commitment
to self-improvement and education
· Fluent in Japanese and business
level English (written and spoken)
Desired Qualifications
·
Experience working with Enterprise Application such
as ERP, SCM, SFA, PLM. etc, is a plus
·
Experience of working within a target vertical
market (with Named Account references)
·
Prior exposure to working within a Global team, or
for Japanese arm of US parent company
·
Prior experience in the Web Architecture,
Applications design, testing/optimization
·
Previous experience of working with 3rd
Party integrators/organizations on joint initiatives/projects
Other Information
* 1 year prior customer-facing experience.
Desired Skills
* Master’s Degree preferred
* Knowledge of how the Internet works (HTTP and DNS).
* Programming knowledge and experience (Perl/shell scripting or Java preferable).
* Knowledge of common network protocols (TCP/IP, ICMP) and tools.
* Knowledge of web programming (HTML, javascript, ASP, JSP)
* Familiarity with technologies like: J2EE (using Tomcat and/or Websphere) or .NET architecture, Web Services (SOAP, XML), Configuring webservers (Apache, IIS) and the infrastructure necessary to support a dynamic website (load balancers, connecting to databases, etc), SQL and databases.
* Customer focus, acts with the customer in mind, anticipates future needs and dedicated to providing superior service.
* Problem solving ability, creativity to "think-outside-the-box", proven track record in proposing and implementing new solutions for customers.
* Excellent verbal and written communication skills, ability to disseminate information in a clear and correct manner to both business and technical audiences.
* Strong relationship building skills, can positively influence the actions of others and works as a team player.
* Ability to manage multiple priorities, commitments and projects.
* Self-motivated, directed and passionate about what you do. Strives for results.