Technical Support Engineer

Required Education and Experience 
* 2 years of relevant experience and a Bachelor’s degree in Computer Science, Engineering, MIS, another relevant field or its equivalent industry experience

Required Skills 
* Minimum 2 years of experience in technical support, engineering, IT, project management or consulting. 
* Minimum 2 years of customer facing experience.
* Knowledge of how the Internet works (HTTP, SSL, and DNS).
* Knowledge of common network protocols (TCP/IP, ICMP) and tools.
* Knowledge of web programming (HTML, javascript, ASP, JSP)
* Working knowledge of Web Application technologies such as: J2EE (using Tomcat and/or Websphere) or .NET architecture, Web Services (SOAP, XML), Configuring webservers (Apache, IIS) and the infrastructure necessary to support a dynamic website (load balancers, connecting to databases, etc), SQL and databases. 

Desired Skills 
* Programming knowledge and experience (Perl/shell scripting or Java preferable).
* Strong relationship building skills, can positively influence the actions of others. 
* Problem solving ability, creativity to "think-outside-the-box", proven track record in proposing and implementing new solutions for customers.
* Strong team player who enjoys working in a fast paced team atmosphere. 
* Self-motivated, directed and passionate about what you do. Strives for results, and capable of managing multiple priorities and commitments. 
* Good verbal and written English skills are required
* Strong analytical skills and technical writing skills; excellent communicator who can disseminate information in a clear and correct manner to both business and technical audiences.
* The position requires constant communication with colleagues.