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Technical Support Engineer (CDN)
Basic Qualifications
* Bachelors Degree in Engineering or Computer Science
* Detailed knowledge across the spectrum of Internet technologies
* Excellent business writing, communication, and presentation skills
* 5+ years of experience in technical support, engineering, IT, project management or consulting
* Customer facing experience
* Desire and ability to provide leadership to a rapidly expanding team
* Proven analytical abilities and a strong work ethic
* Consultative attitude to customer engagements
* Methodical approach to problem solving
* Ability to prioritize workload and manage customer expectations directly or as part of a team
* Passionate attitude to internal collaboration and communication
* Commitment to self-improvement and education
* Fluent in Japanese and business level English (written and spoken)
Desired Qualifications
* Prior exposure to working within a Global team, or for Japanese arm of US parent company
* Prior experience in the Web Architecture, Applications design, testing/optimization
* Previous experience of working with 3rd Party integrators/organizations on joint initiatives/projects
Desired Skills
* Knowledge of how the Internet works (HTTP and DNS).
* Programming knowledge and experience (Perl/shell scripting or Java preferable).
* Knowledge of common network protocols (TCP/IP, ICMP) and tools.
* Knowledge of web programming (HTML, javascript, ASP, JSP)
* Familiarity with technologies like: J2EE (using Tomcat and/or Websphere) or .NET architecture, Web Services (SOAP, XML), Configuring webservers (Apache, IIS) and the infrastructure necessary to support a dynamic website (load balancers, connecting to databases, etc), SQL and databases.