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Technical Support Engineer (CIAM)

Technical Support
017358 Requisition #
Thanks for your interest in the Technical Support Engineer (CIAM) position. Unfortunately this position has been closed but you can search our 305 open jobs by clicking here.


* Technical degree of any kind​ (2-year, 4-year, certificate, etc.), ideally focused on web-based technologies. DevOps-adjacent education is a strong plus.



* 2-3 years of professional technical experience minimum

* Enterprise SaaS experience a plus

* Customer-facing experience, particularly with technically-sophisticated audiences​

Security product experience a plus* 

* HIPAA, ITIL, SOC2, GDPR familiarity a plus


Required Skills

* Business level in English as the role requires frequent interactions with overseas

* Fluent in Japanese as you would focus on Japan based customers

* Web debugging (Developer Console: html, css, scripting, network; Intermediate to Advanced Skills)

* RESTful APIs (beginning skills are fine)

* Javascript (intermediate, ideally with strong debugging skills)

* JSON (intermediate)

* Linux (beginning-to-intermediate)​

* Python, Ruby, PHP a plus

* Mobile platforms a plus



* Strongly team-oriented and collaborative

* Relentlessly resourceful

* Strong business judgement

* Able to solve difficult problems independently

About Akamai Technologies

Akamai secures and delivers digital experiences for the world's largest companies. Akamai's intelligent edge platform surrounds everything, from the enterprise to the cloud, so customers and their businesses can be fast, smart, and secure. Top brands globally rely on Akamai to help them realize competitive advantage through agile solutions that extend the power of their multi-cloud architectures. Akamai keeps decisions, apps and experiences closer to users than anyone - and attacks and threats far away. Akamai's portfolio of edge security, web and mobile performance, enterprise access and video delivery solutions is supported by unmatched customer service, analytics and 24/7/365 monitoring. To learn how Akamai is shaping the future of digital transformation, visit and follow @AkamaiCareers on Twitter, Facebook, LinkedIn and Instagram.

Akamai is a growing, and evolving, company with offices and operations around the world. As such, we strive to foster inclusive and representative workplaces where all employees are wholly welcome, and enabled to share and benefit from each other’s diverse contributions, as one global team. Our commitment to diversity reaches beyond our corporate offices, to our business partners and suppliers who share the same principles, and whose employees we value as integral to the Akamai business family. Learn more at

Akamai Technologies is an Affirmative Action, Equal Opportunity Employer. If you'd like more information about EEO rights under United States law, please click here

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