Technical Support Engineer (CIAM)

Education

* Technical degree of any kind​ (2-year, 4-year, certificate, etc.), ideally focused on web-based technologies. DevOps-adjacent education is a strong plus.

Experience

* 2-3 years of professional technical experience minimum

* Enterprise SaaS experience a plus

* Customer-facing experience, particularly with technically-sophisticated audiences​

Security product experience a plus* 

* HIPAA, ITIL, SOC2, GDPR familiarity a plus

Required Skills

* Business level in English as the role requires frequent interactions with overseas

* Fluent in Japanese as you would focus on Japan based customers

* Web debugging (Developer Console: html, css, scripting, network; Intermediate to Advanced Skills)

* RESTful APIs (beginning skills are fine)

* Javascript (intermediate, ideally with strong debugging skills)

* JSON (intermediate)

* Linux (beginning-to-intermediate)​

* Python, Ruby, PHP a plus

* Mobile platforms a plus

Attitude

* Strongly team-oriented and collaborative

* Relentlessly resourceful

* Strong business judgement

* Able to solve difficult problems independently