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Technical Support Engineer - Digital Media
Basic Skills:
- Bachelor's Degree in Computer Science/Engineering or relevant engineering/science fields or relevant work experience
- Knowledge of common network protocols (TCP/IP, UDP, RTMP) and troubleshooting tools
- Experience providing technical solutions & support to enterprise (Business-to-Business [B2B]) customers
- Fluent German Speaker- please only apply if you can speak fluent German
Desired Skills:
Knowledge of web programming (HTML, JavaScript, ASP, JSP)
Operating systems & programming knowledge and experience (Linux/variants of Unix, Perl/shell scripting or Java)
SQL and databases – crafting complex queries
Familiarity with Automated Call Distribution (ACD) and at least one CRM system such as Siebel, Remedy or Salesforce.com
Agility with at least one of the below listed technologies is required:
RTMP Flash
Adobe HTTP Dynamic Streaming (HDS)
Apple HTTP Live Streaming (HLS)
Microsoft Silverlight Smooth Streaming
Progressive Downloads
Video Encoding
Web Server Administration (Apache, IIS, nginx)
Web Services (SOAP, XML)