Technical Support Engineer (Enterprise Security)

Required Education and Experience 
* Bachelor’s Degree in computer science or related field. 
* Minimum 5 years of experience in technical support, engineering, IT, project management. 
 
The skills you must have for this job
* Experience supporting LDAP, Active Directory, SSO, SAML. 

* Fluent in Japanese and English
* Familiarity with technologies like: J2EE (using Tomcat and/or Websphere) or .NET architecture, Web Services (SOAP, XML), Configuring webservers (Apache, IIS) and the infrastructure necessary to support a dynamic website (load balancers, connecting to databases, etc), SQL and databases. 

* Knowledge of internet and network protocols (TCP/IP, HTTP/HTTPS, DNS) and tools. 
* Knowledge of web programming (Perl/shell scripting, Javascript, ASP, JSP) and content delivery or media technologies. 
 
Desired Skills 
* Problem solving ability, creativity to "think-outside-the-box", proven track record in proposing and implementing new solutions for customers. 
* Excellent verbal and written communication skills, ability to disseminate information in a clear and correct manner to both business and technical audiences. 
* Strong relationship building skills, can positively influence the actions of others and works as a team player. 
* Ability to manage multiple priorities, commitments and projects. 
* Self-motivated, directed and passionate about what you do. Strives for results. 
* Prior customer-facing experience.