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Technical Support Engineer II - German speaker
Thanks for your interest in the Technical Support Engineer II - German speaker position.
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Qualifications
Required Skills
• 3 years’ experience in technical support, engineering, IT, project management or consulting
• 1 year prior customer-facing experience
• fluent German language skills – written and spoken
Desired Skills
• Master’s Degree preferred
• Knowledge of how the Internet works (HTTP and DNS).
• Programming knowledge and experience (Perl/shell scripting or Java preferable).
• Knowledge of common network protocols (TCP/IP, ICMP) and tools.
• Knowledge of web programming (HTML, javascript, ASP, JSP)
• Familiarity with technologies like: J2EE (using Tomcat and/or Websphere) or .NET architecture, Web Services (SOAP, XML), Configuring webservers (Apache, IIS) and the infrastructure necessary to support a dynamic website (load balancers, connecting to databases, etc), SQL and databases.
• Customer focus, acts with the customer in mind, anticipates future needs and dedicated to providing superior service.
• Problem solving ability, creativity to "think-outside-the-box", proven track record in proposing and implementing new solutions for customers.
• Excellent verbal and written communication skills, ability to disseminate information in a clear and correct manner to both business and technical audiences.
• Strong relationship building skills, can positively influence the actions of others and works as a team player.
• Ability to manage multiple priorities, commitments and projects.
Qualifications
Required Skills
• 3 years’ experience in technical support, engineering, IT, project management or consulting
• 1 year prior customer-facing experience
• fluent German language skills – written and spoken
Desired Skills
• Master’s Degree preferred
• Knowledge of how the Internet works (HTTP and DNS).
• Programming knowledge and experience (Perl/shell scripting or Java preferable).
• Knowledge of common network protocols (TCP/IP, ICMP) and tools.
• Knowledge of web programming (HTML, javascript, ASP, JSP)
• Familiarity with technologies like: J2EE (using Tomcat and/or Websphere) or .NET architecture, Web Services (SOAP, XML), Configuring webservers (Apache, IIS) and the infrastructure necessary to support a dynamic website (load balancers, connecting to databases, etc), SQL and databases.
• Customer focus, acts with the customer in mind, anticipates future needs and dedicated to providing superior service.
• Problem solving ability, creativity to "think-outside-the-box", proven track record in proposing and implementing new solutions for customers.
• Excellent verbal and written communication skills, ability to disseminate information in a clear and correct manner to both business and technical audiences.
• Strong relationship building skills, can positively influence the actions of others and works as a team player.
• Ability to manage multiple priorities, commitments and projects.
• Self-motivated, directed and passionate about what you do. Strives for results.