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Technical Support Engineer II

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Technical Support
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017656 Requisition #
Thanks for your interest in the Technical Support Engineer II position. Unfortunately this position has been closed but you can search our 214 open jobs by clicking here.

Required Education and Experience 

* Minimum 5 years of relevant experience and a Bachelor’s degree in Computer Science, Engineering, MIS, another related field or its equivalent.

 

Required Skills 

* Minimum 3 years of experience in technical support, engineering, IT, project management or consulting. 

* Minimum 2 years of experience with Internet technologies, standards and protocols, including DNS, HTTP/HTTPS, TCP, Web architecture and design

* Minimum 2 year of prior customer-facing experience.

 

Desired Skills 

* Programming knowledge and experience (Perl/shell scripting or Java preferable).

* Knowledge of common network protocols (TCP/IP, ICMP) and tools.

* Knowledge of web programming (HTML, javascript, ASP, JSP)

* Familiarity with technologies like: J2EE (using Tomcat and/or Websphere) or .NET architecture, Web Services (SOAP, XML), Configuring webservers (Apache, IIS) and the infrastructure necessary to support a dynamic website (load balancers, connecting to databases, etc), SQL and databases.

* Customer focus, acts with the customer in mind, anticipates future needs and dedicated to providing superior service. 

* Problem solving ability, creativity to "think-outside-the-box", proven track record in proposing and implementing new solutions for customers.

* Excellent verbal and written communication skills, ability to disseminate information in a clear and correct manner to both business and technical audiences.

* Strong relationship building skills, can positively influence the actions of others and works as a team player. 

* Ability to manage multiple priorities, commitments and projects. 

* Self-motivated, directed and passionate about what you do. Strives for results.


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