Technical Support Engineer II

Required Skills

Basic Qualifications

* Bachelors Degree in Engineering or Computer Science

* Detailed knowledge across the spectrum of Internet technologies

* Excellent business writing, communication, and presentation skills

* 5+ years of experience in technical support, engineering, IT, project management or consulting

* Customer facing experience

* Desire and ability to provide leadership to a rapidly expanding team

* Proven analytical abilities and a strong work ethic

* Consultative attitude to customer engagements

* Methodical approach to problem solving

* Ability to prioritize workload and manage customer expectations directly or as part of a team

* Passionate attitude to internal collaboration and communication

* Commitment to self-improvement and education

* Fluent in Japanese and business level English (written and spoken)

Desired Qualifications

* Prior exposure to working within a Global team, or for Japanese arm of US parent company

* Prior experience in the Web Architecture, Applications design, testing/optimization

* Previous experience of working with 3rd Party integrators/organizations on joint initiatives/projects

Desired Skills

* Knowledge of how the Internet works (HTTP and DNS).

* Programming knowledge and experience (Perl/shell scripting or Java preferable).

* Knowledge of common network protocols (TCP/IP, ICMP) and tools.

* Knowledge of web programming (HTML, javascript, ASP, JSP)

* Familiarity with technologies like: J2EE (using Tomcat and/or Websphere) or .NET architecture, Web Services (SOAP, XML), Configuring webservers (Apache, IIS) and the infrastructure necessary to support a dynamic website (load balancers, connecting to databases, etc), SQL and databases.