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Technical Support Engineer II - Media
Required Education and
Experience
Applicants must meet one of
the following education and experience requirements:
* Minimum 5 years of
relevant experience and a Bachelor’s degree Computer Science, MIS, Engineering or another related field or
* Minimum 3 years of
relevant experience and a Master’s degree Computer Science, MIS, Engineering or
another related field.
Required Skills
* 5 years of experience in
technical support, engineering, IT, project management or consulting.
* 3 years of experience working
with Internet technologies, standards and protocols, including DNS, HTTP/HTTPS,
TCP and Web architecture and design.
* 1 year of experience with
customer-facing experience.
Desired Skills
* Programming knowledge and experience (Perl/shell scripting and/or Python/PHP preferable).
* Knowledge of common
network protocols (TCP/ICMP) and tools.
* Familiarity with technologies like: J2EE (using Tomcat and/or Websphere) or .NET architecture, Web Services (SOAP, XML), API’s, configuring webservers (Apache, IIS) and the infrastructure necessary to support a dynamic website (load balancers, connecting to databases, etc.), SQL and databases.
* Knowledge of web
programming (HTML, javascript, ASP, JSP)
* Experience with streaming media technologies.
* Customer focus, acts with
the customer in mind, anticipates future needs and dedicated to providing
superior service.
* Strong relationship
building skills, can positively influence the actions of others and works as a
team player.
* Problem solving ability,
creativity to "think-outside-the-box", proven track record in
proposing and implementing new solutions for customers.
* Ability to manage multiple
priorities, commitments and projects.
* Excellent verbal and
written communication skills, ability to disseminate information in a clear and
correct manner to both business and technical audiences.
* Self-motivated, directed
and passionate about what you do. Strives for results.