Technical Support Engineer II (Enterprise)

Your background 

* Bachelor's Degree in computer science or related
field along with 5 years of working experience or Master's degree in computer
science or related filed along with 3 years of working experience. 
* Professional working in technical support,
engineering, IT, project management. 
 

The requirements for this job

* Experience supporting LDAP, Active Directory, SSO, SAML. 

* Fluent in Japanese and English

* Familiarity with technologies like: J2EE (using Tomcat and/or Websphere) or .NET architecture, Web Services (SOAP, XML), Configuring webservers (Apache, IIS) and the infrastructure necessary to support a dynamic website (load balancers, connecting to databases, etc), SQL and databases. 

* Knowledge of internet and network protocols (TCP/IP, HTTP/HTTPS, DNS) and tools. 

* Knowledge of web programming (Perl/shell scripting,Javascript, ASP, JSP) and content delivery or media technologies. 

Desired Skills 

* Problem solving ability, creativity to "think-outside-the-box", proven track record in proposing and implementing new solutions for customers. 

* Excellent verbal and written communication skills, ability to disseminate information in a clear and correct manner to both business and technical audiences. 

* Strong relationship building skills, can positively influence the actions of others and works as a team player. 

* Ability to manage multiple priorities, commitments and projects. 

* Self-motivated, directed and passionate about what you do. Strives for results. 

* Prior customer-facing experience.