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Technical Support Engineer II
Required Education and Experience
Applicants must meet one of the following education and experience requirements:
* Minimum 5 years of relevant experience and a Bachelor’s degree Computer Science, MIS, Engineering, another related field or
* Minimum 3 years of relevant experience and a Master’s degree Computer Science, MIS, Engineering or another related field.
Required Skills
* 5 years of experience in technical support, engineering, IT, project management or consulting.
* 3 years of experience working handing on with Internet technologies, standards and protocols, including DNS, HTTP/HTTPS, Web architecture and design.
* 2 years of experience working in a Linux or Unix environment.
* 1 year of experience with customer-facing experience or support environment.
Desired Skills
* Programming knowledge and experience (Perl/shell scripting and/or Python/PHP preferable).
* Experience working with media/streaming technologies and protocols – MPEG-Dash, HLS or RTPM.
* Experience working with common network protocols (TCP/ICMP) and tools.
* Experience with technologies like: J2EE (using Tomcat and/or Websphere) or .NET architecture, Web Services (SOAP, XML), API’s, configuring webservers (Apache, IIS) and the infrastructure necessary to support a dynamic website (load balancers, connecting to databases, etc.), SQL and databases.
* Knowledge of web programming (HTML, javascript, ASP, JSP)
* Customer focus, acts with the customer in mind, anticipates future needs and dedicated to providing superior service.
* Strong relationship building skills, can positively influence the actions of others and works as a team player.
* Problem solving ability, creativity to "think-outside-the-box", proven track record in proposing and implementing new solutions for customers.
* Ability to manage multiple priorities, commitments and projects.
* Excellent verbal and written communication skills, ability to disseminate information in a clear and correct manner to both business and technical audiences.
* Self-motivated, directed and passionate about what you do. Strives for results.