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Technical Support Engineer II

📁
Technical Support
📅
014060 Requisition #
Thanks for your interest in the Technical Support Engineer II position. Unfortunately this position has been closed but you can search our 116 open jobs by clicking here.

Required Education and Experience 

Applicants must meet one of the following education and experience requirements: 

* Minimum 5 years of relevant experience and a Bachelor’s degree Computer Science, MIS, Engineering, another related field or 

* Minimum 3 years of relevant experience and a Master’s degree Computer Science, MIS, Engineering or another related field. 


Required Skills 

* 5 years of experience in technical support, engineering, IT, project management or consulting.

* 3 years of experience working handing on with Internet technologies, standards and protocols, including DNS, HTTP/HTTPS, Web architecture and design.

* 2 years of experience working in a Linux or Unix environment. 

* 1 year of experience with customer-facing experience or support environment.  


Desired Skills 

* Programming knowledge and experience (Perl/shell scripting and/or Python/PHP preferable).

* Experience working with media/streaming technologies and protocols – MPEG-Dash, HLS or RTPM. 

* Experience working with common network protocols (TCP/ICMP) and tools.

* Experience with technologies like: J2EE (using Tomcat and/or Websphere) or .NET architecture, Web Services (SOAP, XML), API’s, configuring webservers (Apache, IIS) and the infrastructure necessary to support a dynamic website (load balancers, connecting to databases, etc.), SQL and databases.

* Knowledge of web programming (HTML, javascript, ASP, JSP)

* Customer focus, acts with the customer in mind, anticipates future needs and dedicated to providing superior service.

* Strong relationship building skills, can positively influence the actions of others and works as a team player.

* Problem solving ability, creativity to "think-outside-the-box", proven track record in proposing and implementing new solutions for customers.

* Ability to manage multiple priorities, commitments and projects.

* Excellent verbal and written communication skills, ability to disseminate information in a clear and correct manner to both business and technical audiences.

* Self-motivated, directed and passionate about what you do. Strives for results.


About Akamai Technologies

Akamai secures and delivers digital experiences for the world's largest companies. Akamai's intelligent edge platform surrounds everything, from the enterprise to the cloud, so customers and their businesses can be fast, smart, and secure. Top brands globally rely on Akamai to help them realize competitive advantage through agile solutions that extend the power of their multi-cloud architectures. Akamai keeps decisions, apps and experiences closer to users than anyone - and attacks and threats far away. Akamai's portfolio of edge security, web and mobile performance, enterprise access and video delivery solutions is supported by unmatches customer service, analytics and 24/7/365 monitoring. To learn how Akamai is shaping the future of digital transformation, visit www.akamai.com and follow @Akamaijobs on Twitter, Facebook, LinkedIn and Instagram.


Akamai is a growing, and evolving, company with offices and operations around the world. As such, we strive to foster inclusive and representative workplaces where all employees are wholly welcome, and enabled to share and benefit from each other’s diverse contributions, as one global team. Our commitment to diversity reaches beyond our corporate offices, to our business partners and suppliers who share the same principles, and whose employees we value as integral to the Akamai business family. Learn more at www.akamai.com/diversity.


Akamai Technologies is an Affirmative Action, Equal Opportunity Employer. If you'd like more information about EEO rights under United States law, please click here

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