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Technical Support Engineer - Media Team
Thanks for your interest in the Technical Support Engineer - Media Team position.
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Education and Experience
Applicants must meet one of the following education and experience requirements:
* 5 years of relevant experience and a Bachelor’s degree or its equivalent or
* 3 years of relevant experience and a Master’s degree
Required Skills
* 5 years’ experience in technical support, engineering, IT, project management or consulting
* 1 year prior customer-facing experience.
Desired Skills
* Master’s Degree preferred
* Good knowledge of how the Internet works (HTTP and DNS).
* Programming knowledge and experience (Perl/shell scripting or Java preferable).
* Knowledge of common network protocols (TCP/IP, ICMP) and tools.
* Knowledge of web programming (HTML, javascript, ASP, JSP)
* Familiarity with technologies like: J2EE (using Tomcat and/or Websphere) or .NET architecture, Web Services (SOAP, XML), Configuring webservers (Apache, IIS) and the infrastructure necessary to support a dynamic website (load balancers, connecting to databases, etc), SQL and databases, APIs, Devops
* Customer focus, acts with the customer in mind, anticipates future needs and dedicated to providing superior service.
* Problem solving ability, creativity to "think-outside-the-box", proven track record in proposing and implementing new solutions for customers.
* Excellent verbal and written communication skills, the ability to disseminate information in a clear and correct manner to both business and technical audiences.
* Strong relationship building skills, can positively influence the actions of others and works as a team player.
* Ability to manage multiple priorities, commitments and projects.
* Self-motivated, directed and passionate about what you do. Strives for results.
Education and Experience
Applicants must meet one of the following education and experience requirements:
* 5 years of relevant experience and a Bachelor’s degree or its equivalent or
* 3 years of relevant experience and a Master’s degree
Required Skills
* 5 years’ experience in technical support, engineering, IT, project management or consulting
* 1 year prior customer-facing experience.
Desired Skills
* Master’s Degree preferred
* Good knowledge of how the Internet works (HTTP and DNS).
* Programming knowledge and experience (Perl/shell scripting or Java preferable).
* Knowledge of common network protocols (TCP/IP, ICMP) and tools.
* Knowledge of web programming (HTML, javascript, ASP, JSP)
* Familiarity with technologies like: J2EE (using Tomcat and/or Websphere) or .NET architecture, Web Services (SOAP, XML), Configuring webservers (Apache, IIS) and the infrastructure necessary to support a dynamic website (load balancers, connecting to databases, etc), SQL and databases, APIs, Devops
* Customer focus, acts with the customer in mind, anticipates future needs and dedicated to providing superior service.
* Problem solving ability, creativity to "think-outside-the-box", proven track record in proposing and implementing new solutions for customers.
* Excellent verbal and written communication skills, the ability to disseminate information in a clear and correct manner to both business and technical audiences.
* Strong relationship building skills, can positively influence the actions of others and works as a team player.
* Ability to manage multiple priorities, commitments and projects.
* Self-motivated, directed and passionate about what you do. Strives for results.