Technical Support Engineer Senior

Required Skills

* 8 years of experience in technical support

* 3 years of prior customer-facing experience.

* Fluent in Japanese and business level English

Desired Skills

* Knowledge of how the Internet works (HTTP and DNS).

* Programming knowledge and experience (Perl/shell scripting or Java preferable).

* Knowledge of common network protocols (TCP/IP, ICMP) and tools.

* Knowledge of web programming (HTML, javascript, ASP, JSP)

* Familiarity with technologies like: J2EE (using Tomcat and/or Websphere) or .NET architecture, Web Services (SOAP, XML), Configuring webservers (Apache, IIS) and the infrastructure necessary to support a dynamic website (load balancers, connecting to databases, etc), SQL and databases.

* Customer focus, acts with the customer in mind, anticipates future needs and dedicated to providing superior service.

* Problem solving ability, creativity to "think-outside-the-box", proven track record in proposing and implementing new solutions for customers.

* Excellent verbal and written communication skills, ability to disseminate information in a clear and correct manner to both business and technical audiences.

* Strong relationship building skills, can positively influence the actions of others and works as a team player.

* Ability to manage multiple priorities, commitments and projects.

* Self-motivated, directed and passionate about what you do. Strives for results.