Technical Support Engineer - Web Performance

Required Education and Experience 
* Minimum 5 years of relevant experience and a Bachelor’s degree in Computer Science, Engineering, another related field or its equivalent 

Required Skills 
* 5 years of experience in technical support, engineering, IT, project management or consulting
* 1 year prior customer-facing experience. 

Desired Skills 
* Master’s Degree preferred
* Knowledge of how the Internet works (HTTP and DNS).
* Programming knowledge and experience (Perl/shell scripting or Java preferable).
* Knowledge of common network protocols (TCP/IP, ICMP) and tools.
* Knowledge of web programming (HTML, javascript, ASP, JSP)
* Familiarity with technologies like: J2EE (using Tomcat and/or Websphere) or .NET architecture, Web Services (SOAP, XML), Configuring webservers (Apache, IIS) and the infrastructure necessary to support a dynamic website (load balancers, connecting to databases, etc), SQL and databases.
* Customer focus, acts with the customer in mind, anticipates future needs and dedicated to providing superior service. 
* Problem solving ability, creativity to "think-outside-the-box", proven track record in proposing and implementing new solutions for customers.
* Excellent verbal and written communication skills, ability to disseminate information in a clear and correct manner to both business and technical audiences.
* Strong relationship building skills, can positively influence the actions of others and works as a team player. 
* Ability to manage multiple priorities, commitments and projects.
* Self-motivated, directed and passionate about what you do. Strives for results.
* Familiarity with technologies like: J2EE (using Tomcat and/or Websphere) or .NET architecture, Web Services (SOAP, REST, XML), Configuring webservers (Apache, IIS) and the infrastructure necessary to support a dynamic website (load balancers, proxies, firewalls, connecting to databases, etc), SQL and databases.
* Experience with testing tools such as QTP, Selenium, LoadRunner, SilkPerformer, and JMeter.
* Experience with mobile development tools.