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Technical Support Manager

📁
Technical Support
📅
018711 Requisition #
Thanks for your interest in the Technical Support Manager position. Unfortunately this position has been closed but you can search our 142 open jobs by clicking here.

Qualifications


Basic Qualification:

  • Over all 8-12 years of experience with 3+ years supporting enterprise customers in a 24x7 service environment in a management or lead role of an internet or networking technical support team
  • BS in Engineering or equivalent experience
  • Experience effectively leveraging CRM systems, knowledge bases, and online self-help tools as part of an overall support strategy
  • Knowledge of the internet and networking technologies
  • Familiar with principles of problem management

 

Desired Qualifications

 

  • Excellent verbal and written skills in English and presentation skills
  • Experience driving process improvements in a high-volume service and support environment
  • Understanding of DNS and CDN technology
  • Problem Management, Incident Management, Change Management, Escalation Management
  • Knowledge of internet and internet technologies.
  • Experience in hiring and developing a team of technical resources.
  • Strong team player who enjoys working in a fast paced team atmosphere.
  • Ability to manage multiple priorities, commitments and projects.
  • Self-motivated, directed and passionate about what you do.
  • Experience working in enterprise environments service level agreements and documented process.
  • Exemplary customer service attitude with business development and customer relationship management experience.
  • Experience working with other rich media technologies (e.g. Adobe Air, Video codecs) including video and audio streaming.
  • Experience with video encoding and streaming formats (Flash, HTTP Live Streaming, etc.)


About Akamai Technologies

Akamai secures and delivers digital experiences for the world's largest companies. Akamai's intelligent edge platform surrounds everything, from the enterprise to the cloud, so customers and their businesses can be fast, smart, and secure. Top brands globally rely on Akamai to help them realize competitive advantage through agile solutions that extend the power of their multi-cloud architectures. Akamai keeps decisions, apps and experiences closer to users than anyone - and attacks and threats far away. Akamai's portfolio of edge security, web and mobile performance, enterprise access and video delivery solutions is supported by unmatched customer service, analytics and 24/7/365 monitoring. To learn how Akamai is shaping the future of digital transformation, visit www.akamai.com and follow @AkamaiCareers on Twitter, Facebook, LinkedIn and Instagram.


Akamai is a growing, and evolving, company with offices and operations around the world. As such, we strive to foster inclusive and representative workplaces where all employees are wholly welcome, and enabled to share and benefit from each other’s diverse contributions, as one global team. Our commitment to diversity reaches beyond our corporate offices, to our business partners and suppliers who share the same principles, and whose employees we value as integral to the Akamai business family. Learn more at www.akamai.com/diversity.


Akamai Technologies is an Affirmative Action, Equal Opportunity Employer. If you'd like more information about EEO rights under United States law, please click here

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