Important:
Please use Google Chrome when applying for job to avoid any system errors due to browser incompatibility.
Technical Support Manager
Thanks for your interest in the Technical Support Manager position.
Unfortunately this position has been closed but you can search our 224 open jobs by clicking here.
Qualifications
Basic Qualification:
- Over all 8-12 years of experience with 3+ years
supporting enterprise customers in a 24x7 service environment in a management
or lead role of an internet or networking technical support team
- BS in Engineering or equivalent experience
- Experience effectively leveraging CRM systems,
knowledge bases, and online self-help tools as part of an overall support
strategy
- Knowledge of the internet and networking
technologies
- Familiar with principles of problem management
Desired Qualifications
- Excellent
verbal and written skills in English and presentation skills
- Experience driving process improvements in
a high-volume service and support environment
- Understanding of DNS and CDN technology
- Problem Management, Incident Management, Change Management, Escalation Management
- Knowledge of internet and internet technologies.
- Experience in hiring and developing a team of technical resources.
- Strong team player who enjoys working in a fast paced team atmosphere.
- Ability to manage multiple priorities, commitments and projects.
- Self-motivated, directed and passionate about what you do.
- Experience working in enterprise environments service level agreements and documented process.
- Exemplary customer service attitude with business development and customer relationship management experience.
- Experience working with other rich media technologies (e.g. Adobe Air, Video codecs) including video and audio streaming.
- Experience with video encoding and streaming formats (Flash, HTTP Live Streaming, etc.)