Important:

Please use Google Chrome when applying for job to avoid any system errors due to browser incompatibility.

Technical Support Manager - US

📁
Technical Support
📅
017295 Requisition #
Thanks for your interest in the Technical Support Manager - US position. Unfortunately this position has been closed but you can search our 336 open jobs by clicking here.

Basic Qualifications

  • 5+ years experience supporting enterprise customers in a 24x7 service environment
  • 5+ years in a management or lead role of an internet or networking technical support team
  • BS in Engineering or equivalent experience
  • Experience effectively leveraging CRM systems, knowledge bases, and online self-help tools as part of an overall support strategy
  • Knowledge of the internet and networking technologies

 

Desired Qualifications

  • Strong verbal and written communication and presentation skills
  • Experience driving process improvements in a high volume service and support environment
  • Understanding of DNS and CDN technology

 


About Akamai Technologies

Akamai secures and delivers digital experiences for the world's largest companies. Akamai's intelligent edge platform surrounds everything, from the enterprise to the cloud, so customers and their businesses can be fast, smart, and secure. Top brands globally rely on Akamai to help them realize competitive advantage through agile solutions that extend the power of their multi-cloud architectures. Akamai keeps decisions, apps and experiences closer to users than anyone - and attacks and threats far away. Akamai's portfolio of edge security, web and mobile performance, enterprise access and video delivery solutions is supported by unmatched customer service, analytics and 24/7/365 monitoring. To learn how Akamai is shaping the future of digital transformation, visit www.akamai.com and follow @AkamaiCareers on Twitter, Facebook, LinkedIn and Instagram.


Akamai is a growing, and evolving, company with offices and operations around the world. As such, we strive to foster inclusive and representative workplaces where all employees are wholly welcome, and enabled to share and benefit from each other’s diverse contributions, as one global team. Our commitment to diversity reaches beyond our corporate offices, to our business partners and suppliers who share the same principles, and whose employees we value as integral to the Akamai business family. Learn more at www.akamai.com/diversity.


Akamai Technologies is an Affirmative Action, Equal Opportunity Employer. If you'd like more information about EEO rights under United States law, please click here

My Profile

Create and manage profiles for future opportunities.

Go to Profile

My Submissions

Track your opportunities.

My Submissions

Similar Listings

Bangalore, India

📁 Technical Support