Technical Writer

Basic Qualifications

•Bachelor’s degree or higher in English, journalism, instructional design, computer science, or any field of study requiring English writing and critical analysis

•2+ years of Technical writing experience

•English language fluency

•Proficiency with content design and delivery tools such as Oxygen Editor, TechSmith software, content management systems, and screen capture applications

•Proficiency with XML and HTML

•Experience in writing technical publications for software-based systems

•Demonstrated basic understanding of programming concepts and the software delivery lifecycle

•Excellent writing, editing, attention to detail, and problem-solving skills

•Demonstrated ability to communicate and organize task-driven information that is easy to understand

•Experience in working on customer-facing documentation 

Desired Qualifications 

•Experience in using XML and DITA to produce topic-based, reusable content

•Experience in documenting RESTful APIs. Knowledge of JSON, YAML, and Markdown would be a plus

•Familiarity with front-end technologies and frameworks such as JavaScript, JQuery, CSS

•Familiarity with content management systems

•Knowledge of SDL Knowledge Center would be a plus

•Familiarity with Camtasia or other screen-cast video tools

•Experience in graphical design and UX