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Technical Writer - User Experience
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Basic Qualifications
- Bachelor’s degree or higher in English, journalism, instructional design, computer science, or any field of study requiring English writing and critical analysis.
- English-language fluency.
- Excellent writing, editing, attention to detail, and problem-solving skills.
- Demonstrated ability to communicate and organize task-driven information that is easy to understand.
- Experience writing technical publications for software-based systems.
- Experience working on customer-facing documentation, with a portfolio of professional work that demonstrates a range of output, audience, and complexity.
- Proficiency with content design and delivery tools such as MadCap Flare, FrameMaker, TechSmith, Oxygen, content management systems, and screen capture applications.
- Demonstrated basic understanding of programming concepts and the software delivery lifecycle. Proficiency with HTML.
- Proven ability to manage the complete documentation process, negotiate priorities and deliverables, and meet deadlines.
- Experience using XML and DITA to produce topic-based, reusable content.
- Familiarity with documenting RESTful APIs and Angular.js-based front ends.
- Familiarity with front-end technologies and frameworks such as JavaScript, JQuery, CSS.
- Information Mapping and task-based writing.
- Content Management — SDL experience a major plus.
- Knowledge of information-design principles that maximize readability and findability.
- Experience working with a U.S. based team.