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Tier-3 Support Engineer
Thanks for your interest in the Tier-3 Support Engineer position.
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Responsibilities:
Basic Qualifications:
- Full responsibility for monitoring CSI systems, detect anomalies and improve alerting.
- Define dashboard and reports.
- Defining procedures on how to handle different situations, with specific attention to sensitive information.
- Writing scripts and automation to handle events.
- Collaborating with global operation teams and NOCC.
- Monitoring the system continuously, identifying anomalies that my point to potential problems.
- Involvement in all the Development projects and processes, ensuring production stability, change tracking and alignment with all operations tools and requirements.
Basic Qualifications:
- BA/BS.c in computer science degree or equivalent practical experience
- Minimum 2 years’ experience in maintaining production environments
- Experience working on UNIX/Linux system
- 1-2 years of proven experience working with scripting languages (bash/python/Java preferred)
- Excellent English Writing and Verbal abilities