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Web Experience Technical Support Engineer - German
Thanks for your interest in the Web Experience Technical Support Engineer - German position.
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Basic Qualifications:
*Very good English and German language skills
*Work Experience: 1-2 years
*Very good knowledge of how the Internet works (HTTP, DNS, etc.) with strong emphasis on HTTP
*Creative and able to think ‘outside of the box’ with a proven track record in proposing and implementing solutions for enterprise customers.
*Knowledge of common network protocols (TCP/IP, ICMP, BGP) and troubleshooting tools
*Experience providing technical solutions & support to enterprise (Business-to-Business [B2B]) customers – you will only work with technical experts
*Operating systems & programming knowledge and experience (Linux/variants of Unix, Perl/shell scripting
*Knowledge of Web Server Administration (Apache, IIS, nginx) and the infrastructure necessary to support a dynamic website (load balancers, firewalls, connecting to databases, etc.)
*Customer focus, acting with the customer in mind, anticipating future needs, identifying long-term solutions and dedicated to providing a superior support experience for the customer
*Strong relationship building skills, with the ability to positively influence the actions of others, working as a team player
*Great problem solving skills with the ability to resolve complex, highly technical issues, often under time pressure
*Familiarity with Automated Call Distribution (ACD) and at least one CRM system such as Salesforce.com
*Strong team players who enjoy multitasking in a fast paced challenging team
Desirable Qualifications:
*Knowledge of Services (SOAP, XML, OPEN)
*Knowledge of web programming (HTML, JavaScript, ASP, JSP)
*Knowledge of SQL and databases – crafting queries
Education:
* Bachelor's Degree in Computer Science/Engineering, Telecommunication or other relevant engineering/science fields or equivalent work experience
Wyrażam zgodę na przetwarzanie moich danych osobowych dla potrzeb niezbędnych do realizacji obecnych jak i przyszłych procesów rekrutacji zgodnie z ustawą z dnia 29 sierpnia 1997 r. o ochronie danych osobowych (tekst jednolity: Dz.U.2014r. poz.1182).