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Web Experience Technical Support Engineer - German

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Technical Support
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005492 Requisition #
Thanks for your interest in the Web Experience Technical Support Engineer - German position. Unfortunately this position has been closed but you can search our 213 open jobs by clicking here.


Basic Qualifications: 


*Very good English and German language skills 
*Work Experience: 1-2 years 
*Very good knowledge of how the Internet works (HTTP, DNS, etc.) with strong emphasis on HTTP 
*Creative and able to think ‘outside of the box’ with a proven track record in proposing and implementing solutions for enterprise customers. 
*Knowledge of common network protocols (TCP/IP, ICMP, BGP) and troubleshooting tools 
*Experience providing technical solutions & support to enterprise (Business-to-Business [B2B]) customers – you will only work with technical experts 
*Operating systems & programming knowledge and experience (Linux/variants of Unix, Perl/shell scripting 
*Knowledge of Web Server Administration (Apache, IIS, nginx) and the infrastructure necessary to support a dynamic website (load balancers, firewalls, connecting to databases, etc.) 
*Customer focus, acting with the customer in mind, anticipating future needs, identifying long-term solutions and dedicated to providing a superior support experience for the customer 
*Strong relationship building skills, with the ability to positively influence the actions of others, working as a team player 
*Great problem solving skills with the ability to resolve complex, highly technical issues, often under time pressure 
*Familiarity with Automated Call Distribution (ACD) and at least one CRM system such as Salesforce.com 
*Strong team players who enjoy multitasking in a fast paced challenging team 

Desirable Qualifications: 


*Knowledge of Services (SOAP, XML, OPEN) 
*Knowledge of web programming (HTML, JavaScript, ASP, JSP) 
*Knowledge of SQL and databases – crafting queries 

Education:


* Bachelor's Degree in Computer Science/Engineering, Telecommunication or other relevant engineering/science fields or equivalent work experience 


Wyrażam zgodę na przetwarzanie moich danych osobowych dla potrzeb niezbędnych do realizacji obecnych jak i przyszłych procesów rekrutacji zgodnie z ustawą z dnia 29 sierpnia 1997 r. o ochronie danych osobowych (tekst jednolity: Dz.U.2014r. poz.1182).

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