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Customer Success Manager

Sales/Sales Engineering
020519 Requisition #

Are you passionate about building relationships and ensuring customer success?
Do you love collaborating with teams to solve complex problems?

Join our highly skilled Customer Success Team

Our Customer Success team proactively develops customer relationships to promote loyalty and increase retention. We ensure our customers derive maximum value from our products, people and support by educating them on updates, features, and industry trends. This growing, global team directly impacts Akamai’s relevancy in the marketplace and the ultimate success of our customers.

Partner with our Web Performance and Security customers

As a Customer Success Manager, you’ll be a trusted advisor to our high value Web Performance and Security customers. You’ll collaborate across teams to address customer problems and maximize partnership value to support their business needs. In this varied role your relationship skills and thought leadership will build customer product adoption, satisfaction and retention.   

As a Customer Success Manager, you will be responsible for:

  • Acting as the primary point of contact and trusted advisor to key customer stakeholders to build relationship and customer success
  • Supporting our customers and partners proactively to successfully use and operationalize Akamai products
  • Partnering with the Sales team to identify and resolve customer concerns or opportunities
  • Collaborating cross-functionally to identify opportunities to interface additional products through understanding the customer technical roadmaps and product needs
  • Building ongoing customer relationship management and engagement (including events and training)

Do what you love

To be successful in this role you will:

  • Have 5 years of relevant experience (Account Management, Customer Success, Sales, Professional Services, Pre-sales, or Finance Operations) and a Bachelor’s degree or equivalent professional experience
  • Demonstrate excellent written and verbal communication skills and strong presentation skills
  • Have knowledge of internet technologies, security, web analytics, and digital performance management solutions
  • Show strong analytical and problem-solving skills
Work in a way that works for you

We recognize that everyone is different and that the way in which people want to work and deliver at their best is different for everyone too. In this role, we can offer the following flexible working patterns: 

  • Blended office and remote work schedule
  • Working flexible hours - balancing flexibility to work around your personal commitments while ensuring availability for customers during working hours
  • Please discuss your preferred working patterns with the recruiter during the process
Working with us

At Akamai, we’re curious, innovative, collaborative and tenacious. We celebrate diversity of thought and we hold an unwavering belief that we can make a meaningful difference. Our teams use their global perspectives to put customers at the forefront of everything they do, so if you are people-centric, you’ll thrive here.

Working for you

At Akamai, we will provide you with opportunities to grow, flourish, and achieve great things. Our benefit options are designed to meet your individual needs for today and in the future. We provide benefits surrounding all aspects of your life:
·       Your health
·       Your finances
·       Your family
·       Your time at work
·       Your time pursuing other endeavours
Our benefit plan options are designed to meet your individual needs and budget, both today and in the future.

Join us

Are you seeking an opportunity to make a real difference in a company with a global reach and exciting services and clients? Come join us and grow with a team of people who will challenge and inspire you!

Akamai Technologies is an Affirmative Action, Equal Opportunity Employer that values the strength that diversity brings to the workplace. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of gender, gender identity, sexual orientation, race/ethnicity, protected veteran status, disability, or other protected group status.

About Akamai Technologies

Akamai secures and delivers digital experiences for the world's largest companies. Akamai's intelligent edge platform surrounds everything, from the enterprise to the cloud, so customers and their businesses can be fast, smart, and secure. Top brands globally rely on Akamai to help them realize competitive advantage through agile solutions that extend the power of their multi-cloud architectures. Akamai keeps decisions, apps and experiences closer to users than anyone - and attacks and threats far away. Akamai's portfolio of edge security, web and mobile performance, enterprise access and video delivery solutions is supported by unmatched customer service, analytics and 24/7/365 monitoring. To learn how Akamai is shaping the future of digital transformation, visit and follow @AkamaiCareers on Twitter, Facebook, LinkedIn and Instagram.

Akamai is a growing, and evolving, company with offices and operations around the world. As such, we strive to foster inclusive and representative workplaces where all employees are wholly welcome, and enabled to share and benefit from each other’s diverse contributions, as one global team. Our commitment to diversity reaches beyond our corporate offices, to our business partners and suppliers who share the same principles, and whose employees we value as integral to the Akamai business family. Learn more at

Akamai Technologies is an Affirmative Action, Equal Opportunity Employer. If you'd like more information about EEO rights under United States law, please click here

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