Relationship Manager - North America - 6PM – 3AM

Basic Qualifications

·         Manages and retains revenue for a territory's install base of accounts in North America. Runs it like an autonomous business.

·          He owns the Sales cycle. Involves Pre-sales, Consulting and Account Management

·          Manages implementation of services and ensures 100% utilization of contracted services (project management, credit requests, invoice reviews, monitor usage, etc.)

·         Create and deliver reports that details service usage, summarize professional services delivered, highlight new platform components and identify next steps for the named accounts.

·         Generates demand for additional products and services within the install base of customers and grows the existing revenue base by at least 25%.

·         Escalate problems issues within install base of customers and named accounts

·         Helps uncover new growth opportunities

·         Support the sale of professional services engagements.

·         4+ years solution selling work experience.

·         International Market exposure a must, US exposure preferred.

Desired Qualifications

·         International Market exposure a must, US exposure preferred.

·         He demonstrates a good understanding of technology and the Internet – hosting, networking a strategic landscape.

·         Works well with customers to maintain high level of customer satisfaction and develop strong relationships

·         Ability to encourage/influence customers to extend and/or expand use of Akamai products and services.

·         Responds to customer needs quickly and thoroughly