Senior Director, Global Customer Success

Required Education & Experience

• BA or BS Degree
• 12+ years of experience including at least 5 years of experience leading a team
• 5+ years of experience in a customer success leadership role

Additional Skills Required 

• Demonstrated success in developing and implementing successful customer success and cross-functional processes.
• Strong empathy for customers and passion for revenue growth.
• Deep understanding of value drivers in recurring revenue business models. 
• A history of building and leading best-in-class teams by creating loyalty, trust, and commitment to organizational goals. 
• Both a strategic and operational leader with the ability to dive into the details and execute. 
• Strong planning, process, and analytical skills; a driver around the use of data to make internal and market based decisions.
• Inspiring transformational leader and change agent capable of setting bold strategic vision/direction and then enabling and implementing change in a collaborative company culture.
• Ability to manage influence through persuasion, negotiation, and consensus building.
• Highly collaborative team player with the ability to work effectively in a matrixed environment and build successful relationships with various stakeholders. Able to manage, influence and achieve alignment across a range of different interests and establish common alignment and direction. 
• Possess outstanding organizational and leadership skills - strong written and oral communication skills, interacts and is highly respected by employees at all levels, and who acts with integrity and treats people with respect. 
• Experience interacting, presenting, and influencing senior executives. 
• Demonstrated desire for continuous learning and improvement.
• Technical acumen, must have strong knowledge of Internet and telecommunications concepts 
• Prior experience in both Sales and post-sales roles is preferred